HR Advisor (HR Helpdesk)

Job description

Birmingham is already home to BBC’s award winning national and regional programming and is about to begin a new and exciting phase by becoming the BBC’s vibrant hub for skills, talent and recruitment.

In 2015, boosted by 300 new roles, the HR function and service centre will be relocating along with partner departments internal communications, outreach and corporate responsibility teams. Also moving to the Mailbox in Birmingham is The Academy, the BBC’s centre of excellence, for the training and development of broadcasting skills for the whole of the UK.

The HR Administrator is a business support role which is part of a team providing transactional and administrative services to the rest of the BBC. They will part of a shared service entity that will provide overall BBC People support to the BBC workforce.

Role Responsibility

The role exists to deliver transactional services and processing activity to the BBC workforceny providing nformation, manageing data and executing process delivery.

Key resposibilities include:

·To provide HR helpdesk / query resolution service to employees, following clearly defined processes, in line with defined SLAs
·To problem solve queries, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre
·To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
·Able to use People systems, entering data into relevant systems and ensuring data quality
·To produce analysis and recommendations through data from relevant systems in order to answer queries
·To accurately maintain People-related data and personnel files, ensuring confidentiality
·To provide answers confidently based on data and understanding of policy and process
·To work, where required, to support projects across BBC People
·To work as part of a team, and collaborate across the Shared Service centre
·To contribute to a culture of service excellence and support continuous improvement

 

The Ideal Candidate

Experience:

·Basic computing and telephony skills are essential
·Basic level of HR process knowledge is essential / may demonstrate proficiency in an area of HR specialism e.g. reward , recruitment
·Prior experience of working with People systems (such as SAP) is desirable
·Prior experience of working in a shared service centre environment is desirable

Knowledge, Skills & Competencies:

 

·Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
·Proven and effective administrative skills
·Uses standard procedures and common sense to solve problems
·Understands how to handle, resolve and escalate enquiries; passes on information promptly

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.