HR Administrator (HR Administration)

Job description

Birmingham is already home to BBC’s award winning national and regional programming and is about to begin a new and exciting phase by becoming the BBC’s vibrant hub for skills, talent and recruitment.

In 2015, boosted by 300 new roles, the HR function and service centre will be relocating along with partner departments internal communications, outreach and corporate responsibility teams. Also moving to the Mailbox in Birmingham is The Academy, the BBC’s centre of excellence, for the training and development of broadcasting skills for the whole of the UK.

The HR Administrator is a business support role which is part of a team providing transactional and administrative services to the rest of the BBC. They will part of a shared service entity that will provide overall BBC People support to the BBC workforce.

Role Responsibility

The role exists to deliver transactional services and processing activity to the BBC workforce by providing information, managing data and executing process delivery.

Key accountabilities include:

1) To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs

2) Able to use People systems, entering data into relevant systems and ensuring data quality

3) To ensure that administrative processes are undertaken in line with policy e.g. right to work

4) To provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate

5) To accurately maintain People-related data and personnel files, ensuring confidentiality

6) To provide answers confidently based on data and understanding of policy and process

7) To open any relevant (physical) correspondence and scan/record relevant materials

8) To prepare and send any (physical) correspondence required to complete processes in an accurate and timely fashion

9) To work collaboratively with colleagues to deliver good service

10) To produce MI reports and data from relevant systems in order to answer queries

The Ideal Candidate

This is an entry level position into BBC People therefore, the ideal candidate will have an interest in HR which they will be able to clearly demonstrate at assessment.

The role does have elements of variety to it and we will be looking for candidates to exhibit versatility along with positive attributes such as enthusiasm, adaptability and tenacity.

Experience (essential):

·Basic computing and telephony skills
·Prior experience of working with People systems (such as SAP)
·Prior experience of working in a shared service centre environment

Knowledge, Skills & Competencies:

·Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
·Proven and effective administrative skills
·Uses standard procedures and common sense to solve problems
·Understands how to handle, resolve and escalate enquiries; passes on information promptly
·Understands how to work effectively in a team to deliver

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.