UX Copywriter

Job description

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide . Please visit our website here for more information.


Barclaycard Digital Office

The Barclaycard Design & Digital Office team continually drives advancement of digital across Barclaycard. Working across the Digital lifecycle from Strategy and Solutions to Delivery & Deployment of products that are customer centred, commercially viable and innovation led.

Role Purpose

We're looking for a UX copywriter to turn complex business briefs into simple and straightforward messages. You'll be passionate about customer-friendly language, a stickler for the tiniest details, and able to work quickly and iteratively in a high-paced environment. You'll be enthusiastic about research, and eager to learn everything there is to know about the business and our customers.

Key Accountabilities

Writing, Editing and Defining Copy 70%

· Provide copywriting, editing and definition for a range of digital projects across all channels
· Demonstrate flawless attention to detail in all content, and be able to spot a typo at fifty paces
· Create copy within brand guidelines and global copy standards, ensuring consistency everywhere
· Collaborate with research, UX and design colleagues to produce first-class customer journeys
· Help to design and champion a standard copy brief, and aid in furthering this within the business
· Support copy team colleagues in editing their work and ensuring overall copy consistency

Governance and Stakeholder Management 20%

· Liaise with a network of approvers and stakeholders to achieve bulletproof copy sign off
· Document and share copy feedback rules from stakeholders with the copy team
· Help promote awareness of copywriting and customer-centricity among our stakeholders
· Work in a fast-paced environment across multiple projects, without compromising copy consistency

Education and Awareness 10%

· Share best practice, copy research and learnings with the copy team and our UX/design colleagues
· Take any opportunities to increase your knowledge and awareness of industry best practice
· Champion both the team and your role within a project and the wider business

Person Specification
· Experience with digital copywriting in a corporate environment
· Experience in financial services and/or Agile working
· Preferred degree-level qualification in writing/communications
· Experience in or interest around the practical application of psychology
· A passionate advocate of language, with strong persuasive skills in that area
· An articulate diplomat, with the ability to argue your corner without disregarding feedback
· A fast learner, willing to accept critical feedback and learn in a fast-paced environment
· A team player, willing to support a growing team and promote its function within the business

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Benefits

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.


Our Culture

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .