Trade BGI Case Analyst (Birmingham)

Job description

About Barclays

Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions – in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Overall Purpose Of Role

Responsible for reviewing and managing all Correspondence queries related to Guarantees and amendments internationally on behalf of Barclays Group. The role requires a high level of attention to detail and interpersonal skills demonstrated by good oral and written communication. The successful candidate will be a team player who is friendly and confident when dealing with colleagues and third parties. The nature of the job requires the applicant to work to tight deadlines and be able to respond immediately to urgent requests.

Key Accountabilities
· Responsible for proactively managing complex correspondence queries relating to BGI's.
· Responsibility & ownership for the preparation of invoices for domestic and international Guarantees, liaising directly with clients and Coverage where necessary to agree requirements and proactively identify acceptable solutions for both client & Bank.
· Role holder requires tact and sensitivity to handle conflict, objections and resistance whilst retaining the requirement to ensure the Bank's risk position is acceptable.
· Proactive collaboration with Coverage, Legal, Risk and others to ensure client requirements are met and the Bank's position is safeguarded
· Responsibility for booking cross currency deals
· Responsibility for handling complex referrals from our team in BSS
· Establish value added relationships with the Coverage and Origination teams as well as other specialists to ensure that we provide a joined up service to our clients at all times.
· Provide expert support and advice to clients and colleagues as part of day to day role

Team Working & Personal Effectiveness

· Adhere to and promote Barclays Guiding Principles
· Respond positively to changing business circumstances
· Act in accordance with Barclays values.
· Create, develop and maintain effective working relationships across all relevant areas of the Group and establish and maintain constructive team working relationships with colleagues in accordance with Barclays Guiding Principles
· Monitor own targets for speed and accuracy, reviewing own errors and losses, thus ensuring continued improvement to personal performance
· Proactively contribute to team performance (both onshore and with our BSS colleagues) through maintaining a flexible approach to tasks, providing input to continuous improvement and being receptive to change
· Ensure all errors, risk evenets and losses are escalated to management in accordance with procedures

Self-Development
· Jobholder has responsibility for own Performance Development, collating relevant documentation for review process.
· Complete training and development plan as agreed with Team Leader.

Risk & Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Person Specification

Technical Skills / Competencies:
· Ability to apply themselves to problem solving and analysing situations.
· World class communication skills
· A hunger to succeed in everything you do
· A focus on successful resolution
· Strong customer focus -external and internal
· Ability to organise and prioritise workloads. Flexibility to adjust to changing/ conflicting priorities
· Quality conscious
· Strong commercial awareness
· Proficient in use of internal computer systems including TradeManager, Tradeflow and any other appropriate platform applications
· Strong decision making skills. Strong planning, co-ordination and organisational skills
· Effective questioning / Active listening.
· Confidence to make recommendations to Coverage teams, clients and Trade Product using influencing skills as appropriate.
· Dealing with conflict and disagreement. Good negotiating skills.
· Ability to organise and prioritise workloads. Flexibility to adjust to changing/conflicting priorities
· Strong planning, co-ordination and organisational skills
Principles and methods relating to:
· Analysis and judgement
· Interpersonal and communication skills
· Questioning techniques
· Effective listening
· Proactive/ reactive identification of customer needs/ issues
· Seeking and exchanging information
· PC Skills
· Trade Operations

Preferable
· Barclays Best Practice guidelines
· Relevant Service Level Agreements
· The need for security and confidentiality of information
· Procedures for security and storage of records
· Knowledge of Trade Services
· Knowledge of types of guarantees, existing standard wordings and requirements/ practices of customers and countries