Specialist Manager : Customer Services & Hosting - Vredendal, Western Cape

Job description

Professional Managers
Job Section: Retail & Business Bank
Reference: 90109866

Build a Career as a Specialist Manager : Customer Service & Hosting

Accountabilities :
· Leading A Team Of Customer Service And Hosting Staff
· Manage capacity of staff through recruitment of permanent as well as temporary and casual staff and planning of leave.
· Minimize Operational Losses For The Branch By Controlling And Managing Adherence To Policies, Procedures And Legislation
· Create awareness amongst Customer Service and Hosting staff of control measures to prevent theft and fraud and ensure that control measures are implemented on a continuous basis.
· Provide An Efficient Service To Internal And External Customers
· Control the retrieval and distribution of information in order to allow customer service staff to make quick decisions when encountering complex enquiries. Handle escalated enquiries personally.
· Build Effective Working Relations With All Strategic Business Units (Sbu) By Providing A Complete Service To Customers
· Encourage Staff To Maximize Income

Your Job Purpose:
To maximize the customer experience by ensuring that continuous quick and efficient service is delivered to all Customers through LIMME, mentoring, coaching and developing tellers, customers services clerks and hosts.

Desired profile

Requirements:
·  NQF level no. 4: Grade 12
·  Grade 12 Math's or Accounting
·  3 Years working experience in a Banking environment including Customer Services, Teller and hosting experience
·  Computer Literacy skills
·  No criminal record
You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future

Ready to Apply?
There are four stages in our application process:
·  Application : On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
·  Online Assessments : We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
·  Interview : If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
·  Outcome : Following your interview we'll be in touch within five working days to advise you of the outcome.

Take your career to the next level and apply today.

If you have not received a response to your application in 15 days please consider your application unsuccessful.