SAP Finance RTB Support Analyst
Pune (Pune) Accounting / Management control
Job description
Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Overall purpose of role:
§ This is an internal client facing role that requires individual to own the issue and track it to closure.
§ IT Operation support and application management for Finance area.
§ Ensure SAP FI and Travel Management system availability and stability for general use and report generation.
§ Work closely with Level 3 team for knowledge transfer to Level 2 team as well as customise the knowledge article to suit Level 1 use.
Provide weekly updates on System Operability.
Key Accountabilities and Skills required:
This section should include:
o Key specific accountabilities
Run activities:
o Check the daily schedules, verifying all steps successfully completed and outputs as expected
o Analyse processes and related data and produce meaningful management information that meets requirements
o Create and support business reports
Support activities:
o Analyse and identify root cause for failures in applications
o Review and build database tables queries to support problem analysis
o Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing junior resources information and education relating to the system technology and function.
o Owner of a group of individual Service Improvement items and responsible for their implementation. Providing out of the box solutions and owning these through to implementation.
o Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.
o The delivery of documentation to agreed standards, on time and error free.
Change activities:
o Apply data integration flows as part of standard change processes
o Undertake analysis to ensure proposed changes are effective
o Takes responsibility for the technical solution to incidents, and problems, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue.
o Build reports in a way that they are generated automatically
o Stakeholder management and leadership
o Understanding customer needs and priorities to providing quality services
o Ability to build strong relationships with peers, internal and external stakeholders
o Ability to strong network and use the relationships to collect and disseminate information, build support, and secure buy-in for desired objectives
o Strong communicator to peers, management and business stakeholders. Provides support during major incident calls and understands technical constraints of live application / service when articulating solutions and business workarounds to impacted business areas.
o Decision making and problem solving.
o Experience in a role where work significantly impacts a department or functional area within a large organization
o Critical thinker and problem solver
o Understands how and when to make a choice independently; how and when to escalate issues to higher levels; analyses risks and future impacts of decisions
o Makes decisions and takes timely independent action
o Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Your Skills and Qualifications will include
Essential Skill:
o In-depth functional knowledge of SAP FI(Travel Management).
o Good understanding of SAP BI and TV (including GL, AP, AR & Asset).
o Knowledge of Microsoft office –Outlook, Word, PowerPoint, Excel.
o Experience in working with Finance Users is essential.
o Experience with ITIL concepts and best practices.
o Strong spoken & written communication skills
Advantageous Skill:
o Ability to understand the business context and respond to users
o Exposure to SAP SRM, SAP PI and ABAP (especially ALE).
o Experience in using Microsoft Share Point, Service Now, Service Now and Business Objects.
o Work experience in investment banking is an advantage.
o SAP Certification would be an added advantage.
Preferred Qualifications
o ITIL v3 Foundation
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .