Remote Desktop Support Engineer

Job description

Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 145,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

Barclays Technology Centre in Lithuania is currently expanding Workplace and User Support Services team and looking for Remote Desktop Support Engineer to provide centralized tasks support to the 2nd line Global Remote Desktop Support.

As a Remote Desktop Support Engineer, your responsibilities would include:
· Acting as a first point of contact for consumers who are experiencing Desktop related issues;
· Performing troubleshooting steps based on best practices and knowledge base; identify root causes and reoccurring trends;
· Providing permanent resolution and basis for problem management;
· Ensuring that Service Level Agreements are maintained at defined level;
· Prioritizing and managing team queue based on best practices in order to provide highest level service;

We expect you to possess:

· 2 years' experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications;
· 2 years' experience working in a global support environment, raising incidents in an incident management system;
· Experience providing telephone support, preferably in a banking environment;
· Good analytical, problem solving skills;
· Good interpersonal, and communication skills;
· Ability to perform in a team environment;
· Technical Knowledge:
· Microsoft Windows XP / 7 workstation;
· Active Directory account management;
· TCP/IP protocol suite;
· MS Office suite (including support for MS Outlook);
· HP Service Now experience is an advantage;
· Remote control software.
Barclays Values and Diversity

Our common purpose is to help people achieve their ambitions – in the right way. We'll measure and reward our people, not just on commercial results, but on how they live our Values of Respect, Integrity, Service, Excellence and Stewardship and bring them to life every day.

To find out more about working at Barclays and the development opportunities we offer please visit our website www.barclays.com
We are an equal opportunity employer and we are opposed to discrimination on any grounds.

This role is O&T linked.