Relationship Executive Sales Pay Accept - Port Elizabeth

Job description

The purpose of this role is to take full responsibility of selling Payment Acceptance solutions to potential merchants and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching merchant acquiring relationships from competitor banks.

Key responsibilities

· Identify sales opportunities and offer solutions appropriate for the merchant's needs, goal and objectives by using the tools which outlines the products merchants currently have and the propensity for new product take-up.

· Adopt a commercial approach to appropriate cost to serve versus value generation.

· Achieve the agreed new business turnover, new business and other revenue targets as agreed.

· Achieve the agreed Merchant Service Fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product/solution sold to the merchant.

· Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow up on progress of outcomes.

· Implement an individual sales plan that is linked to the regional sales plan and overall Payment Acceptance strategy and business plan.

· Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.

· Action all sales leads received from potential merchants as well as all internal business partners within the agreed service level agreements and turnaround times.

· Adhere to the laid down sales processes and procedures within the Payment Acceptance frameworks.

· Negotiate pricing, complete and sign new merchant agreements prior to

implementation.

· Execute on the regional sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant as well as the organisation.

· Achieve sales (new business and existing growth) that will establish Payment

Acceptance as a centre of excellence for Sales execution across the

Commercial markets.

· Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.

· Relationship manages the engagement with merchants and relevant internal and external stakeholders in the relevant business units by attending meetings with internal business partners (Management Committee meetings, customer meetings, events, etc.)

· Align and implement sales initiatives with the Business Banking units with the aim of implementing a sales methodology that will lead to cross segment revenue and customer growth.

· Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.

· Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.

· Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support.

· Engage with the RBB business partners with the aim of promoting the value

· Execute on the business unit's Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.

· Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.

· Implement improvement initiatives that will ensure high quality standards and

customer experience.

· Accept primary responsibility for merchant satisfaction through excellent service by ensuring that Payment Acceptance is the market leader in terms of turnaround times, pricing and value for money.

· Complete attestations to testify to the adequacy of controls in the region on request.

General

The appointment will be made in line with the Divisional Employment Equity strategy

Desired profile

· NQF level 6 qualification (Finance, Sales, Commerce)

· (3) years' experience within a client facing role (commercial/or financial industry)

· (3) years proven track record in achievement of sales targets

· (3) years relationship management experience in a financial services industry

Preffered Qualifications :

· Post graduate qualification in banking or sales

· Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status