Relationship Assistant

Job description

Relationship Assistant

Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.

We provide corporate banking solutions to businesses with an annual turnover of more than £5 million in the UK, and to large local companies, financial institutions and multinationals in non-UK markets. We support the success and growth of our clients by providing lending, risk management, cash and liquidity management, trade finance, and asset and sales financing

For further information about Barclays, please visit our website http://www.barclays.com/

As a Barclays Relationship Assistant , you'll play an important role in our trade & Working Capital Sales Finance team. You'll be a key contact supporting the Relationship Manager with a portfolio of corporate clients, delivering an excellent service by dealing with queries regarding sales and service related issues smoothly and efficiently. It's all about building meaningful relationships with your customers, anticipating their complex needs and making sure we meet them, and to make that happen, you'll be given all the tools and training you need to progress your career.


About us:
Our Trade & Working Capital team provide a truly world-class client journey to our customers. Here, you'll build real relationships with customers and colleagues, using your relationship management expertise to provide the support they need, when they need it. If you're ready to develop an in-depth understanding of our customers' unique needs, this is where you'll make your impact.


As a Relationship Assistant, your main responsibilities will involve:
• To support the Relationship Manager to ensure that excellent service is provided to clients across all Sales Finance products.
• Answer and resolve telephone and email queries from Customers, Customer Service Representatives, Internal Departments and Branches, regarding service related issues.
• To compile and communicate key administrative requests


As a Relationship Assistant, your skills and qualifications will include:
• Excellent Customer Service skills – both with internal and external customers and stakeholders
• A strong sense of commercial awareness, supported by management and leadership skills
• Proven organisational abilities with strong attention to detail and accuracy


The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.


Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.


Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.