Recoveries Managers Assistant

Job description

About Barclays


Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide . Please visit our website here for more information.

Barclays moves, lends, invests and protects money for customers and clients worldwide; please visit our website here for more information.


Recoveries UK


The Recoveries UK team is part of BBS&R and is responsible for working with business customers (SMEs through to large corporate), Specialist Product Recoveries (Asset Finance, Sales Finance and Marine Finance), Wealth and higher exposure Personal/Premier customers, where there is indebtedness and it is intended to exit the relationship due to insolvency, breach or failure of the business. Our aim is to minimise impairment and maximise recovery, whilst maintaining customer service, working with customers in challenging, and often complex situations.

Overall purpose of role

· Responsible for the administration of and assisting with the daily management of Recoveries customers
· Support Case Managers with the development of objectives and strategies in order to reduce the bank's risk and impairment using product and technical knowledge, research, analysis, administration, clerical and other case support

Key Accountabilities and Skills required


Service: 40%
· Deal with day to day administration and queries, may also be involved in some customer discussions but customer contact will usually be by telephone
· Responsibility for the logging of complaints within procedure and FCA guidelines.
· Produce high quality facility letter documentation.
· Monitoring and control responsibilities to be completed, ensuring any requested information is received within agreed timescales.
· Adhere to administrative Service Level Agreements.
· Drive and achieve high quality data integrity.

Business Management: 30%
· Identify and remediate any security issues liaising with Sales Teams, BLSC and where appropriate external solicitors.
· Responsibility for personal adherence to governance and compliance, including proactive management of agreed responsibilities for Data Integrity.
· Ensure all internal case records and systems are kept up to date.
· Coach, support and encourage other members of the team such as assisting their technical development. Be responsible for the sharing of knowledge including technical solutions, ideas and good practices within own and across other teams.
· Proactively suggest and adopt change initiatives, in support of process and quality improvements.

Risk Management: 10%
· Assess and research the integrity of facility letters and security to ensure that they meet with the requirements set out in the risk assessment
· Complete Case Adoptions into Recoveries, undertaking a thorough investigation into actual Bank exposure and security, highlighting any risks and errors in a timely manner
· Assist Recoveries Manager with repayment of impaired debt by formulating and implementing a wide range of cost effective, timely and interconnected recovery strategies

Team Working: 20%
· Own and drive individual personal development
· Develop a network of internal contacts to maximise benefits and promote the team
· Regularly contribute to performance development of team members through coaching and feedback and close liaison with the Operations Team Manager

Stakeholder management and leadership


· Deal with day to day administration and queries raised, engaging with internal and external stakeholders where necessary
· Manage relationships with internal customers to assist their understanding of the Recoveries process

Decision making and problem solving

· Assist Recoveries Manager with repayment of impaired debt by formulating and implementing a wide range of cost effective, timely and interconnected recovery strategies


Risk and Control Objective:

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include

Skills
· Strong Business and Risk Identification/analysis
· Strong use of analysis and judgement
· Good interpersonal skills
· Very good verbal and written communication
· Personal organisation and time management
· PC literate
Competencies
· Problem Solving
· Technical skills and Knowledge
· Planning and Organising
· Drive for Results
· Teambuilding/Team Player
· Quality, High Standards and Controls
· Orientation to Learn
· Communication

Knowledge and Expertise
· Good understanding of Barclays Commercial Banking's vision and the contribution to be made by Recoveries.
· Knowledge and understanding of provisioning policy and implementation of recovery actions including:
· Sanctioning.
· Bank Security.
· Triggers/Provisions/NAD/Write-offs.
· Brand implications and reputational risk.
· Knowledge of SAP process to assist with the instruction of professionals and to understand the cost benefits of actions undertaken.
· Some good specialist knowledge may be required when dealing with certain industries/geographies, as well as a working understanding of the economy and market conditions affecting the function specialism.
· Knowledge of property related matters.
· Knowledge of Corporate and Personal Insolvency.
· Knowledge of legal action/considerations:
· Services provided by professionals and related costs
· Relevant legislation and current case law
· CCA and Data Protection Act
· Sound knowledge of the Bank's service standards, including the complaint handling procedure and FSA requirements.

Experience, Qualifications and other requirements specific to the role

· Proven practical capability to effectively manage complex risk situations in Recoveries, Business Support, Generalist Credit, Risk Control Unit, or any other Corporate recovery or ‘turnaround' environment.


The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .