Quality Assurance Assessor

Job description

Quality Assurance Assessor

As a Barclays Mortgage Quality Assurance Assessor, you'll enjoy a great opportunity to be part of a fast- paced team and develop new skills in a risk/compliance environment. Undertaking detailed testing activity through a combination of call observations, review of supporting paperwork, and direct contact with customers, we'll look to you to identify regulatory issues in relation to mortgage and protection advice. Seeking to continually promote fair principles by identifying emerging customer risks, you'll also be making recommendations to proactively manage risk.

About us:
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions – in the right way. We provide large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs. We are an equal opportunity employer and we are opposed to discrimination on any grounds.

As a Mortgage Quality Assurance Assessor, your main responsibilities will involve:
• Making the customers' lives easier by understanding their requirements
• Delivering a high-quality service and operating by the 'treating customers fairly' principle
• Working collaboratively with colleagues, to ensure they receive the feedback they need to develop
• Ensuring we maintain and strengthen our reputation as a responsible, caring and trusted organisation

As a Mortgage Quality Assurance Assessor, your skills and qualifications will include:
• CeMAP 1,2,3 or the equivalent and the minimum regulatory standards for a mortgage adviser
• Detailed knowledge of mortgage-related products and the mortgage solution process
• Detailed insight into mortgage, general insurance and banking codes
• Experience of a retail or compliance environment
• The ability to work effectively in a variable environment

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
We will consider applications from job share applicants.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.