Process trainer

Job description

FOR EMPLOYEE REFERRAL ONLY

Job Title: Process Trainer

Location: Noida

§ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

§ To support the Training Manager in the realization of initiatives which leverage new productivity gains, enhance the customer experience, improve call quality, improve performance, improve customer satisfaction results and improve Employee Opinion Survey as a appropriate

§ To support the Training Manager in identification of training module enhancement

§ To provide administrative, logistical and analytical MI related support to Training team

What will you be doing?

Training Delivery

§ Delivery of Induction and Communications and Culture Training/ process training in a highly facilitative style from Advisor (BA2 level) and above

§ Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance

§ Deliver Training in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics

§ Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)

§ Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations

Delivery of up-skilling/new learning modules

§ Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisor (B2) population to increase performance, motivation and morale

§ Deliver required compliance training to required standards

§ Support in delivery of key new project/initiative training to identified colleagues

§ To complete voice/ process coaching initiatives to maximize the effectiveness of Communications and Culture Training/ process training

§ Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained

§ Ensure training delivery standards are maintained and improved in line with feedback (Stakeholders, Customers, EOS)

§ To work on any special projects determined by Training Manager

Delivery Support Activities

§ To contribute to the overall training plan (C&C and Process Training)

§ To ensure individual training profiles within My Performance Learning & Talent (PLT) are kept up to date and new colleagues are added to the system

§ Collate and document all evaluation reports from training delivered and generate reports as required

§ Assess effectiveness of delivery with Training Manager to update/upgrade materials accordingly

§ Support Communications and Culture Trainers in the review of Training Needs Analysis, helping determine material content to support performance improvement across BSS and operational areas, linking to development plans

§ Ensure adherence to all BSS standards, certifications and audits

MI Collation & Reporting

§ Responsible for the collation, maintenance and subsequent reporting of all and/or any data relating to Training team

§ Collation of training data pertaining to Induction, C&C, Process Training

§ Accurate and timely data reporting via training decks and dashboards

§ Responsible for maintaining the scores, completion dates and results for all compliance trainings

§ Responsible for data conciliation - to include, but not exhaustive of Compliance, Audit and ID's

§ Comply with the BSS Incentive policy and provide incentive calculations as per defined SLA's

Training Resources

§ Training resources includes but not exhaustive of Trainers, training rooms, printing material, stationery and transport spend

§ Operationally efficient and cost effective allocation of training resources

§ Find and deploy ways to optimally utilizing training resources

§ Ensure infrastructure of training rooms are maintained as per standards across all BSS sites at all times

Administration

§ Liaise with the Administration Department to ensure availability of training and meeting rooms, transport, training aids and other essential arrangements

§ To lead Business Continuity Management on behalf of Training team

§ Reconcile ID creation and deletion data

What we're looking for:

§ Excellent communication skills, both verbal and written

§ Highly developed stand up delivery skills that include structure and style criteria

§ Ability to analyse how training materials have ‘landed' with required audience and adapt style accordingly to maximize impact and learning

§ Supplier. Stakeholder and Customer Relationship Management

§ Proven time management skills

§ Ability to work under pressure

§ Self motivated and ability to remain positive when challenged

§ Ability to work proactively with members of the team/business to enhance materials to ensure BSS is recognized as the ‘Centre of Excellence'

§ Ability to seek out and adopt Company and Industry best practice for delivery of training materials, using a variety of mediums

§ Adaptability to work in a fast changing environment

§ Ability to use systems and IT to deliver training and input relevant MI

§ Familiar with Operating Systems (Windows 98/95/200 etc) and working knowledge of Windows (Word, Excel, PowerPoint)

§ Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc).

§ Undergraduates and results awaited can also apply

Skills that will help you in the role:

Where will you be working?

 Noida

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.