HR Process Advisor

Job description

Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions – in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

About Operations & Technology
Operations & Technology comprises around 65,000 employees – approximately half of Barclays – with teams located around the globe. This means that, as a function, we're incredibly diverse when it comes to our skills, specialisms and the way we work with the wider business and together to deliver world class products and services to clients, customers and colleagues.

About Global HR Operations
HR Services is at the heart of HR providing operational support to line manager and colleagues on:
· On boarding and screening administration
· Personal information updates
· People management (e.g. absence, transfers and exit)
· Organisation and position management
· Learning administration
· Performance management administration
· Payroll
· Contingent worker management
We are an equal opportunity employer and we are opposed to discrimination on any grounds .

Overall purpose of role
· To provide a first class customer service for business clients, employees, managers, candidates and HR colleagues.
· Act as a central point of contact for HR processes related queries via phone, chat & e-mail.
· Support to the Learning & Performance Teams, ensuring that the day to day administration of the Learning Management System/My Performance system and implementation of requirements to the business is effective.
· Support the Employee Data Management and Resourcing Service Line by ensuring timely and relevant completion of HRSS controls and check and have the ability to work in a culture of high governance.
Key Accountabilities
Talent Learning System
To carry out the day to day administration of the Talent Learning System :
· Maintain learning catalogue – create events, create, upload & maintain e-learning solutions;
· Manage Learning sessions & logistics – source trainer & venue, create session, produce & issue reports and mark attendance;
· Record external Learning;
· Create & share reports;
· Resolution of customer queries.
Employee Data management
Support the Employee Data Management Service :
· Process new hires/transfers/leavers requests
· Manage all Personal Data change requests
· Administer changes to maternity, paternity, adoption and other leave processes
· Update relevant portal content where necessary
Performance Management
To provide administration support for My Performance system and support employees, line managers and HRBPs on Performance Management policy and functionality queries based on SLAs as per PM Service Catalogue:
· Update and manage system announcements;
· Provision privileged access groups;
· Respond and resolve end user and specialist team queries;
· Provide initial incident triage support;
· Comply with approval processes and ensure all controls are met at all times.
Resourcing
Recruitment process support:
· Update & maintain e-recruitment tool /Portal in line with information received from Resourcing team e.g. amend assessment test;
· Prepare e-Contract & issue to candidate. Track to ensure acknowledgement / acceptance;
· Manage Screening Activity;
· HR Ops management of general queries regarding resourcing
Customer Service, Compliance and MI
· Resolve customer queries, via phone and e-mail by analysing root cause and owning through to resolution;
· Deliver operational SLA's whilst demonstrating the right level of quality and control;
· Ensure that controls are completed on time and documented and evidenced appropriately;
Production of operational MI to meet business needs.

Stakeholder Management and Leadership
The role holder's key clients will be HR Services stakeholders and all Barclays employees asking for HR Services support.

Decision-making and Problem Solving
The role holder must act as a central point of contact for HR processes related queries via phone, chat & e-mail.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Person Specification

Essential

Knowledge and Expertise:
· Customer Service experience – ability to handle difficult callers and explain complex query's clearly.
· Excellent communication skills - verbal, written & presentation.
· General keyboard & PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools.
· Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation.

Preferred

· Knowledge of Barclays HR Policies and Procedures.
· In depth Knowledge of other HR processes/areas and their links to Employee Services including SAP/Siebel connector, Organisation & Position Management (OM/PM), MI, Employee Relations, HR Policy, HR Legal and Redundancy.
· Experience in using HR applications and systems.

The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Barclays values & Diversity
Our common purpose is to help people achieve their ambitions – in the right way. We'll measure and reward our people, not just on commercial results, but on how they live our Values of Respect, Integrity, Service, Excellence and Stewardship and bring them to life every day. To find out more about working at Barclays and the development opportunities we offer please visit our website www.barclays.com

We are an equal opportunity employer and we are opposed to discrimination on any grounds.