Premier Relationship Banker

Job description

Customer Advisor – Premier Relationship Banking

The starting salary for a Premier Relationship Banker is £18,580.

As a Customer Advisor – Premier Relationship Banking we'll look to you to develop a real rapport with your customers, helping them with their particular needs and queries which could include high net worth investments. You'll gain their trust and confidence as you establish a clear picture of their individual requirements and then liaise closely with your colleague's in-branch to identify products and services that fit the customer perfectly. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.


About us:

Everyone in our Personal banking team shares the same goal – to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies¬¬ to create the bank our customers want.

As a Customer Advisor – Premier Relationship Banking your main responsibilities will involve:

• Being a Digital Expert; proactively guiding and supporting customers through the flexibility of digital service to ensure they have confidence in using their channels of choice, e.g. Barclays Mobile Banking, Pingit, On-Line Banking, Premier Rewards.

• Listening to customer's needs and building relationships, making them aware of products that may be suitable for them

• Proactively welcoming customers to a regional portfolio of Premier Core accounts via outbound calling the regional portfolio in line with the contact strategy to deliver strong relationships with your customers (those customers who have 75k income and/or over 100k assets)

• Understanding the customers query, looking at the situation from different angles to offer the best solution

• Reactively managing via inbound calls, collaboratively with a group of other Premier Relationship Bankers.

As a Customer Advisor – Premier Relationship Banking, your skills and qualifications will include:

• A genuine passion for delivering excellent experiences to customers with high expectations of our services

• The ability to make authoritative banking decisions that always put our customers first

• Excellent communication and influencing skills, and a collaborative, team-based approach to work

• A proven record of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

The Benefits:

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

We will consider applications from job share applicants

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

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Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.