Officer: Collections Inbound/Outbound - Auckland Park, Johannesburg, Gauteng

Job description

Collection Professionals
Reference: 90103372
Departments for these vacancies:
· Consumer Bank High Risk Account Management
· Legal Loans
· Consumer Bank Inbound

Build a career as an Officer: Collections Inbound/Outbound
Your job Purpose:
To manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency.

Accountabilities include :
· Negotiating payments and minimizing loss
· Agree collections targets on a monthly basis with the Team Leader
· Meet the minimum productivity requirements for calls on a daily basis
· Manage customer accounts and calls
· Analyze customers' account history and provide the customer with a recommendation
· Update the OCS system upon completion of the negotiation with the customer
· Business Processes and Governance
· Adhere to all Company Policies and Procedures as outlined
· Identify fraudulent accounts and escalate these concerns
· Contribute towards an audit rating
· Maintain Customer Service:
· Acknowledge and resolve customer dissatisfaction at first point of contact
· Seek clarity from the customer to ensure comprehensive understanding of their needs
· Team Work
· Participate in celebrating team/ SBU successes
· Utilize the Team Leader, on an on-going basis, as a coach to help improve collection skills

Desired profile

Requirements:
·  Grade 12
·  Diploma/Certificate in Credit Management or Banking
·  1-2 years' relevant experience in a collections environment is required
·  Experience in a Call Centre is required
·  Experience in a Collections Contact Centre is an advantage
·  Basic MS Office Skills
·  No criminal record

You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future

Ready to apply?

There are four stages in our application process :
·  Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
·  Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
·  Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
·  Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome.
Take your career to the next level and apply today.
If you have not received a response to your application in 15 days please consider your application unsuccessful.