Moment Banker

Job description

Customer Advisor

Shift Pattern: 35 hours per week between 7am and 8pm - Monday to Friday, working on a shift basis.

As a Barclays Customer Advisor – Moment Banker based in Douglas, Isle of Man, you'll be putting yourself in the customer's shoes to understand how everyday products and services can help our customers now and in the future, and how they are most appropriate for their needs. You'll offer a professional, caring, consistent and outstanding level of customer service, building a trusting connection with your customer. Through engaging in conversations and active listening you'll proactively do the right thing for your customers by understanding their short, medium and long term needs.
Our Customer Advisor -Moment Bankers help to deepen customer relationships and help to grow the business and strengthen the Barclays brand in the community, while working collaboratively with other Barclays colleagues and living Barclays purpose and values.

About us:
Working from our office in Douglas, Isle of Man, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are passionate about making every interaction feel personalised, authentic and professional with an unwavering desire to achieve the right customer outcome every time. Our mission is to set a new standard in Banking by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry.

As a Customer Advisor – Moment Banker, your main responsibilities will involve:
• Providing an exceptional customer experience that helps customers to achieve their ambitions and meets their day to day banking needs.
• Proactively applying knowledge and skills to identify opportunities and appropriate solutions to meet customers' needs.
• Ensuring that customers feel valued, and being confident and knowledgeable enough to make decisions that lead to good customer outcomes.
• Accurately complete administration activities such as updating customer records and building customer contact information

As a Customer Advisor – Moment Banker, your skills and qualifications will include:
• Experience of operating in a customer-facing or telephony role where excellent customer service is paramount.
• Proven ability to meet performance standards.
• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

On the move? Download our jobs app ‘Barclays Jobs'

We will consider applications from job share applicants

Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.