Macro Trade Floor Support

Job description

Job Title: Fixed Income Application Trade Floor Support Analyst
Corporate Grade: AVP
Primary Location/s: London
Department/Function: IB Technology

About Barclays
Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website for more information.

IB Technology and Change

IB Technology is a global organisation comprising c.5,000 colleagues across Europe, Asia and the Americas. We continue to evolve our platforms in line with the business strategy to deliver best-in-class technology with a primary focus on maximising our return on equity. Our strategic priorities are to standardise and automate processes, upgrade and embed controls, rationalise our systems and maximise stability and resilience. We are driving a cohesive design across business areas by leveraging technology across the Investment Bank and Group Technology.

IB Change is responsible for the delivery of a broad range of cross-functional and cross-business initiatives, linked to the firm's business strategies, market and regulatory efforts or infrastructure priorities, through effective project and programme management. The team strives to be a partner in driving resolution of business challenges and leaders in delivering high risk complex change. Our approach is to balance a consistent level of repeatable best practice with a pragmatic delivery approach.

Overall purpose of role:

The main duties are providing highly responsive IT support to Front Office trading teams.

The successful candidate would be responsible for ensuring rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines and asset classes.

Trade Floor Support are responsible for ensuring that IT services have a high level of stability and maintaining high service availability for Front Office users.

You will have functional responsibilities such as proactively identifying back end problems with continuous monitoring to ensure full availability. You will also look after front end and back end resolution as well as support and configuration of the Trading Systems.

Key Accountabilities and Skills required:

This section should include:

· Key specific accountabilities.

• Providing a seamless end to end support service for front office users, The candidate will be expected to provide high availability support for trading desk.
• The role involves investigation of trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution
• Provide advisory services to trading desk for functional use cases and configuration of Trading systems
• Proactive management of business critical real-time trading systems, identifying issues and potential problem areas.
• Log and track incidents and calls. Tracking outstanding issues and working with the appropriate group to achieve resolution of them
• Continuous monitoring to ensure full availability
• Start of day morning check and health monitoring
• Engaging with Front Office management teams to ensure proactive management of SLA's, capacity, performance and BCM planning
• Engagement with application owners and development team to review planned changes that may impact application functionality or availability to from office users. Participate in meetings with internal IT teams or project groups to ensure risks are mitigated

Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

The role will involve a significant level of business engagement to ensure that Front Office systems are maintained and enhanced to meet current and ongoing control standards which will include among others data protection and security, delivery of trading information for regulatory reporting and assistance with ad hoc data requests for regulatory or control purposes
It is also expected that the role will involve IT providing support for front office trading audits, key control reviews and follow up on incidents where key controls or system issues result in potential financial loss

Your Skills and Qualifications will include

Person Details Required
· You will be eager and ambitious, a self starter and enjoy learning new technologies.
· You must be confident to engage with business stakeholder, global colleagues and peers in other teams. You will be equally as comfortable working individually as you are working collaboratively as part of a global team.
· Strong analytical skills and excellent communication skills
· Ability to work in a pressured environment with minimal supervision
· You must demonstrate fundamental understanding of ITIL concepts and their implementation in the working environment
· Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities
Person Details Preferred
· Financial knowledge of Fixed Income products end to end trade workflow. Knowledge of other asset classes such as FX, Commodities or Credit an advantage
· Good understanding of one or more of the following : concepts of financial products risk management, awareness of financial instrument pricing, concepts of market data in front office applications
Skills and Experience Essential
· Good database and SQL skills (Oracle, SQL Server)
· Previous experience in application support, preferably supporting trading systems
· Good understanding of concepts of trading business and end to end business process and workflows
· Good working knowledge of operating system platforms (UNIX, Linux, SQL, Windows)
· Able to utilise core technical skill and apply to a variety of trading platforms, technologies and operating platforms

Skills and Experience Preferred
· Advanced Excel / VBA skills would be a advantageous
· Experience of market data systems such as Bloomberg, Thomson Reuters
· Understanding of middleware technologies such as MQ and Solace
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site.