KYC Analyst (Birmingham)

Job description

About KYC

The KYC team has a statutory and regulatory obligation to refresh our KYC procedures for relationships with existing clients - primarily financial institutions and corporate - in order to commence engaging in formal business activities.

Overall Purpose Of Role
· A specialist member of the KYC (Know Your Customer) & Account Opening team responsible for obtaining, completing and maintaining all Regulatory KYC documentation for all Clients in accordance with the Bank's guidelines and in compliance with UK & global financial regulations.
· To provide high value, business critical KYC technical support to the Corporate Bank Relationship Team.
· To liaise directly with Clients (either face-to-face, by letter, telephone, or e-mail) to gather KYC information, maintaining a professional manner and delivering excellent client service while managing potentially sensitive client information.
· To work in partnership with other Barclays Corporate teams (the Relationship team, the Client Servicing Team, the Credit teams & the AML Team) – as well as our wider business functions (the Investment Bank, Barclays Wealth, and the Corporate Bank – both in the UK and internationally) – to deliver a ‘One Barclays' client experience.

Key Accountabilities

Technical Support (70%)

· Provide dedicated and robust specialist KYC expertise for the account opening process
· Use a detailed and thorough understanding of the Corporate Bank's KYC policy & requirements to collect and analyse KYC information that has been provided by Clients or sourced from the public domain.
· Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
· Take responsibility for maintaining a high standard of accurate, up-to date client information during all stages of the Client relationship, in order to protect the Bank and our Clients from financial crime.
· Use strong problem solving and team working skills to resolve complex, high-priority cases, while ensuring the Bank's regulatory requirements are always met.
· Use strong communication skills to interact professionally with Clients and internal stakeholders, supporting the Relationship Team in delivering excellent Client service - and attending face-to-face client meetings when necessary.
· Use strong time management skills to complete complex, business critical tasks within pressured timescales – ensuring the KYC Team meets all target SLA's, and providing a quick and efficient service to Clients.
· Use a high level of attention to detail to complete tasks ‘right first time, every time', ensuring the KYC Team's ‘right first time' targets are met for all tasks.
Client Contact (10%)
· Support the Relationship Team by providing direct Client contact throughout all stages the KYC team's processes. Act as a principal point of contact for information about Barclays' KYC requirements, and take responsibility for managing the Client's involvement in all tasks carried out by the KYC Team.
· Take responsibility for addressing any Client queries or concerns regarding the KYC process. Use strong communication skills to explain the reasons for our KYC requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience.

Teamwork (20%)

· Work closely with other KYC Managers and Specialists to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
· Take ownership and resolution of issues threatening account opening cycle times and or Client satisfaction
· Co-ordinate with the Central Account Opening Team to oversee the completion of tasks, including monitoring technical accuracy and communicating account details to the Relationship Team or to Clients when necessary.
· Contribute to a supportive and proactive working culture by sharing knowledge and expertise with other team members and providing training to colleagues when necessary.
· Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays' Client experience. Contribute to Relationship Team meetings and events, providing suggestions for ways to improve customer service. Co-ordinate between the Relationship Team and the FCU to onboard Clients quickly and efficiently while making sure our regulatory requirements are always met.

Person Specification

Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Technical Skills

Skills required to undertake the role:

· Communication skills: must interact professionally with Clients and internal stakeholders at face-to-face meetings or via phone or email.
· Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.
· Analysis & Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail.

Knowledge & Expertise

Essential

· Proven experience in an Operations role.
· Proven experience in undertaking direct Client contact – via face-to-face meetings, phone calls and emails.
· Good knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations).

Preferred
· In-depth knowledge of Barclays' KYC policy and processes, as evidenced by KYC accreditation.
· Knowledge of the roles and business activities carried out by other teams in the Corporate Bank - as well as across Barclays' other business functions – with an understanding of how these relate to the KYC Team's role and business activities.
· Prior experience with using the Corporate Bank's computer systems (such as Customer Gateway, SRS, SOLD and Edostar) would also be valuable.