International Payment & FX Specialist

Job description

International Support Manager

As a Barclays International Support Manager, you'll be an active member of our servicing team which provide expert support and advice to Business Banking customers and colleagues. We will look to you to drive forward the banks ‘Go-to' ethos by maintaining and improving high levels of customer satisfaction. You will work closely with Business Managers focusing on the delivery of world class service to a wide range of Business Banking customers by building trust, confidence and a reliable support to the Business Managers.

About us:
Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

As an International Support Manager, your main responsibilities will involve:
• Supporting the delivery of world-class service by taking care of all complex telephone conversations with customers relating to their specific international needs.
• Working with colleagues in specialist branch sectors and other areas of the business to manage customer expectations.
• Take responsibility for your own performance and contribute towards the overall teams performance.

As an International Support Manager, your skills and qualifications will include:
• Experience in a customer service role
• Evidence of advanced customer management skills
• Confidence in managing compliance and risk
• Excellent time-management, self-planning and organisational skills
• The ability to manage change effectively

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
We will consider applications from job share applicants.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.