HR Team Leader HRCC - Auckland Park, Johannesburg, Gauteng

Job description

Leading Professionals
Job Section: HRCC
Reference: 90111030

Build a career as a HR Team Leader

Job Purpose:
To lead and coach a team of Tier 1 and 2 HR consultants in the HR Contact Centre (HRCC) ensuring that the HR Contact Centre (HRCC) delivers a seamless streamlined HR support and query resolution service across the HR value chain.

Some Key Performance Areas Include:

People Management

· Ensure that each team member has a detailed development plan and that development actions are being tracked.
· With support from the HR Business Partner for HR and Manager HR Contact centre, interview and appoint team members and other HR functions.

Performance Coaching

· Prepare summary performance reports for each employee as input to their for Performance Development plan based on Quality Assurance Data prepared during the six months leading up to the PD discussion.

HR Customer Service

· Resolve queries or complaints escalated from the team members.
· Monitor volumes of queries received on the different entry channels to ensure that the team is staffed correctly.
· Review call statistics on a daily basis to determine if calls were answered in the agreed SLA and if all emails were resolved within the promised 48 hours.

Develop the Team

· Conduct training needs analysis for all members of the team on at least an annual basis and ensure that the required training is budgeted for and implemented.

Risk Management

· Participate on a rotational basis, in the operational risk processes in the HRCC for Risk and Control Assessments, Information Security, Data Privacy, Information Security.

Desired profile

Requirements:

·  Diploma in HRM or (NQF level no.5).
·  HR Degree or an NQF Level 6 equivalent preferred.
·  2-3 years' HR Generalist role at Consultant/Advisor level experience.
·  1-2 years' Experience supervising a contact centre team preferred.

You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future

Ready to Apply?

There are four stages in our application process:

·  Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.
·  Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
·  Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
·  Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome.

Take your career to the next level and apply today.

If you have not received a response to your application in 15 days please consider your application unsuccessful.