Customer Support Specialist - High Value Support Team

Job description

Customer Support Specialist - High Value Support Team

As a Barclays Customer Support Specialist within our High Value Support Team you will assist in our continuation of providing first class service to the bank's highest valued and profitable UK corporate clients. In this role you will handle technical and complex queries for electronic banking and Cash & Cheque channels while your initiative will help you to resolve urgent queries through engaging with different teams across the wider Barclays group.

About us:
Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

As a Customer Support Specialist - High Value Support Team, your main responsibilities will include:
•Bring accountable for managing a team-based portfolio of clients using in-depth specialist knowledge across a range of supported products.
•Proactively speaking to clients to update them with progress of outstanding cases.
•Turning client dissatisfaction around by either resolving or identifying system/process enhancements.
•Developing and maintain contacts with specialists in other areas of the Group to support the resolution of client queries.
•Occasionally support testing of products or version enhancements.
•Providing input and assistance with the preparation and running of team meetings.

As a Customer Support Specialist - High Value Support Team, your skills and qualifications will include:
•First class customer service skills.
•Ability to work as part of a team and on own initiative.
•Proactive focus towards query resolution and analysis of root cause to prevent future queries.
•The ability to work under pressure.

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.