Fraud Detection Analyst

Job description

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

With 300 years of proven leadership in financial services, we clearly offer stability and deep expertise to our millions of customers around the world. We've always been known for enabling those who want to achieve more. Barclays Capital, Barclays Wealth, Barclays Commercial, Barclaycard and ABSA bring world-class solutions to our millions of customers.

Overall purpose of role: About Fraud

Fraud Operations is responsible for protecting customer's identity and protecting the bank from fraudulent activity on accounts. Fraud Operations consists of; Fraud Detection, Fraud Investigations and Deposit Fraud. We utilize a variety of methods to identify fraud and recover losses including: robust fraud monitoring strategies, and Visa, AMEX and MasterCard association rules for merchant chargebacks. Our team is structured as described below:

o Fraud Detection : responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. Fraud Detection also reviews suspicious applications to verify information and protect victims from identity theft and application fraud. Fraud Detection also takes inbound phone calls from customers and/or operational departments within BCUS to assist customers while also meeting established Service Level agreements.

o Fraud Investigations : responsible for investigating reported fraudulent activity on a customer's account, ensuring the customer is not held liable for fraudulent activity and that all appropriate actions are taken to recovery and minimize Fraud losses. Investigations will contact customers and merchants to complete a reasonable investigation of a claim. In addition, Fraud Investigations will also work with Law Enforcement to pursue additional recoveries through appropriate legal processes

o Deposits Fraud : responsible for protecting BCUS customers from potential deposit fraud by reviewing transactional activity as well as changes made to account settings. Types of fraud the Deposits Fraud Team encounters are: money mules, identity theft, true name, and tax refund fraud scams. The other main job function besides combating fraud for the team is to review/verify incoming documentation for applicants who are unable to open up a Barclays Savings Account due to failing the Identity Verification section of the application.

Key Accountabilities and Skills required:

o Thoroughly review accounts to determine the potential for fraudulent activity

o Thoroughly reviews credit applications to determine applicant and data validity

o Handles incoming calls with professionalism

o Places outbound calls as a source of comparison to account indicators

o Completes audit documentation

o Escalates accounts to supervisory team as necessary

o Maintains professional verbal and written communication standards

o Serves as a Barclaycard ambassador and makes sound judgment calls on behalf of Company

o Works assigned tasks and projects as assigned

o Ability to follow established protocol and procedures

o Ability to professionally represent Barclaycard

o Other duties as assigned

o Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include

o Basic Qualifications

o At least 1 year experience in a customer service environment

o High school diploma or GED

o Preferred Qualifications

o College Degree

o Previous Fraud Experience

o At least one year in a call-center environment

o Exceptional customer service skills

o Exhibits a high level of professional enthusiasm and excellent customer service skills

o Strong attention to detail

o Strong analytical skills

o Professional communication skills

o Strong computer skills

o Excellent interpersonal skills

o Strong phone skill

` The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .

EEO statement

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.*