Fraud Analyst (Nights)

Job description

Job Title : Fraud Analyst (Customer Verification Team) Night shift

Location: Barclaycard House 1234 Pavilion Drive Northampton NN4 7SG
Hours: 10pm-8am 4 days on and 4 off.

Pay Rate £20,200 per year + 15% shift premium (25% on Sunday)

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

About Barclaycard Fraud Operations

The Barclaycard Fraud Operations department consists of multiple teams investigating and preventing fraud 7 days a week. The department has around 120 colleagues working together to fight fraud, reduce fraud losses and provide a great customer journey where applicable.

Overall purpose of role

To investigate fraud for the purpose of reducing losses and increasing preventions, using a variety of detection systems. To act as the final escalation point for ID&V fails and escalations for the whole Barclaycard estate. To act as a source of fraud knowledge and experience for the department. The team provides 24/7 coverage

This full time equivalent role covers the hours 10pm-8am on a 4 night on 4 night off working pattern Mon- Sun.

Key Accountabilities

· Working on your own initiative and investigating suspicious activity to reduce fraud losses
· Analyse and interpret data from various sources
· Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service
· Dealing with and resolving all internal customer queries
· Service Inbound / Outbound calls to obtain information to support case decisioning and customer fraud case queries

Decision-making and Problem Solving

· Act as the final escalation point for ID&V fails and escalations across the Barclaycard estate.
· Empowered to make final judgment calls on ID&V fails, complex queries and investigations
· Manage complex queries in real time – Fraud and Authentication subject matter expert
Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standard

Person Specification

· Previous Fraud experience
· Excellent Telephone technique
· Proven customer service experience
· Demonstrable ability to work within a target driven environment
· Proven decision making skills in real time environment
· Confident to take ownership of final decision for ID&V across Barclaycard estate
· Ability to work autonomously with minimal supervision
· To be able to effectively analyse fraudulent cases and make a decision
· Seeking to improve ways of working by challenging the status quo
· Fraud Industry Knowledge

The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.

The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

­­­­­­­­­­­­­­­­­­Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .

“ We are an equal opportunity employer and we are opposed to discrimination on any grounds .”

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question ‘What is Barclays for?' and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity
We act fairly, ethically and openly in all we do.
Service
We put our clients and customers at the centre of what we do.
Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship
We are passionate about leaving things better than we found them.