Fraud Analyst

Job description

Role: Barclaycard Fraud Advisors
Location: Northampton
Salary: £20,200+ great benefits package

About Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions – in the right way.
With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

About Barclaycard Fraud Operations
The Barclaycard Fraud Operations department consists of multiple teams investigating and preventing fraud 7 days a week. The department has around 120 colleagues working together to fight fraud, reduce fraud losses and provide a great customer journey where applicable.

Main function of the job
Investigations & Telephony: To investigate fraud for the purpose of reducing losses and increasing preventions, using a variety of detection systems. To act as a source of fraud knowledge and experience for the department. The team will provide 24/7 coverage
Analyse fraudulent applications / transactions and challenge accounts / activities where it is believed to be fraudulent

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Candidate Profile:
Preferred
Previous Fraud experience
Working knowledge of in-house systems e.g. Triumph, Hunter, Falcon
Working knowledge of all Barclays products and services used to working in a target driven environment
Fraud Industry Knowledge
Working knowledge of in-house systems e.g. Triumph, Hunter, Falcon
Working knowledge of all Barclays products and services

Essential
Excellent Telephone technique
Proven customer service experience
Demonstrable ability to work within a target driven environment
Proven decision making skills in real time environment
Confident to take ownership of final decision for ID&V across Barclaycard estate
Ability to work autonomously with minimal supervision
To be able to effectively analyse fraudulent cases and make a decision
Fraud Industry Knowledge
Used to working in a target driven environment

Purpose and Values
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Respect
We respect and value those we work with, and the contribution that they make.
Integrity
We act fairly, ethically and openly in all we do.
Service
We put our clients and customers at the centre of what we do.
Excellence
We use our energy, skills and resources to deliver the best, sustainable results.
Stewardship
We are passionate about leaving things better than we found them.