Essential Banker

Job description

Essential Banker

Working Pattern: 20 hours per week

As a Barclays Essential Banker you will be required to take ownership of the customer experience by providing excellent service to help deliver on customer ambitions and day to day banking needs. You will deepen customer relationships to help grow the business and strengthen the Barclays brand in the community. Also you will work collaboratively with other Barclays colleagues to deliver on our vision to be ‘Go To' and live our purpose and values.

About us:

Working from our office in the Isle of Man, you will join us as we drive change in the market to become the digital leader and 'go-to' bank.

Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth and investment management. With over 300 years of history and expertise in banking, Barclays moves, lends, invests and protects money for customers and clients worldwide.

As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of empathy, integrity and trust.

As an Essential Banker, your main responsibilities will involve:

• Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service.

• Building trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers.

• Striving to exceed customer expectations and be empowered to deal with customer requests at first point of contact, only handing off where this adds value in the eyes of the customer.

• Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively.

• Demonstrating a strong level of competence in our digital products, enabling you to proactively educate your customers to have confidence in consistently using alternative channels of their choice, at times to suit them.

• Emotionally connecting with customers and work with colleagues in a collaborative way to deliver a consistently exceptional and ‘seamless ‘customer experience.

• Acting with honesty and integrity. Work with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues who share our purpose and values.

• Being proactive, visible and engaging. Provide effective banking hall coordination and assist customers with their essential everyday needs, providing every day banking solutions where appropriate.

• Undertaking till management and till balancing and take responsibility for cash management and controls. Complete all back office and administration activities such as updating customer records and building customer contact information.

• Taking an active interest in the local community. Getting involved in activities that support Barclays contribution to the wider community's needs.

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

• Taking ownership of your own development and training, maintaining an effective development plan that supports continuous development in the role.

As an Essential Banker - Customer Service Advisor, your skills and qualifications will include:

• Adaptability in your approach and attitude

• The ability to work calmly and constructively under pressure

• An understanding of the importance of meeting and exceeding client expectations

• Confidence in your ability to talk to clients in detail on our products, services and channels

• A strong level of computer literacy and proficient keyboard skills

• A commitment to provide a world-class service and drive our dedication to the client experience

The Benefits:

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

On the move? Download our jobs app ‘Barclays Jobs'

Ready to apply?

There are four stages to our application process:

1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.

2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.

3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.

4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.