Data Centre Infrastructure Technician

Job description

Job Title: Data Centre Infrastructure Technician
Full Time
Location: Northolt
Competitive salary

About Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays' purpose is to help people achieve their ambitions – in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Overall Job Purpose
· To provide first line support for all aspects of I.T.Hardware located at the Data Centre, on a 24 x 7 x 365 basis
· React, assess, rectify and communicate any faults or incidents which are reported via ServiceNOW within designated SLA's
· Responsible for all changes relating to both IMAC activity (install, move, change) and re-active / emergency changes submitted for fault remediation
· Fire Officer duties to support the site and personnel within
· Record and manage all IT related deliveries and required collections (RMA's)
· Manage data centre access control ensuring only permitted personnel are granted access to the building
Key Accountabilities & approximate time split (%)

Plan, Fix and Support 60%
· Immediate reaction and rectification of faults as reported by our customers
· Escalation to line management if fault cannot be rectified within SLAs
· Documentation and reports raised for all faults
· Maintain dialogue with all interested parties during faults and changes (written and verbal)
· Manage and maintain all problem records through to rectification/close
· Running diagnostics and testing where appropriate
· Install (rack) and cable up requested devices as part of any IMAC or break/fix remediation activity
· Report and manage any environmental problems to ISS
· Record all deliveries and collections to site
· Review and authorise all data centre related changes on a daily basis to assess impact on infrastructure and security and within the DC working guidelines
· Co-ordinate access to site ensuring centre security policy is strictly adhered to
· Co-ordinate changes requiring onsite activities, and ensure that change details are strictly adhered to
· Liaise with support teams to co-ordinate and approve any change extensions when required.
Team Working 30%
· Flexibility between the Team is paramount to ensure that the correct level of cover is sustained at all times
· Liaise with in-house support groups for Barclays.
· Liaise with other onsite teams such as Security and ISS
· Work with IMAC teams to ensure all planned activity is coordinated correctly
· Maintain close working relationships with all Technical Teams at the Centre to ensure knowledge levels are sustained.
Management Duties 10%
· Fire Officer responsibility 24 x 7 x 365.
· Centre Inspection Management checks.
· Health and Safety responsibilities – ensuring your work area is safe.
Key attributes and desired skills

Technical Skills & Competencies
· Effective Communications, Team Working, Good Planning and Organising, Relationship Building, Analytical Thinking, Customer Service, Problem Solving, Prioritisation, Flexibility.
· Proficient in Hardware Operational Skills for all systems within the Data Centre.
· P.C. literate – Proficient in operation of all current PC based software packages eg. Office applications.
· Competent in racking and cabling server and switch equipment
· Is able to write and input into process / procedure documentation and has working knowledge of Crisis Management, ISO, Fire, Escalation, Encryption & Health and Safety and Audit Compliance
Experience & Qualifications

Essential:
· Broad IT knowledge base (cross platform)
Preferred:
· 24 x 7 shift working experience
· Understanding of change and / or incident management in a similar support function (has experience of supporting software tools)
· ITIL Foundation or better
· Comptia Server+ qualification
· CNET training
· Any relevant formal certification.
Our common purpose is to help people achieve their ambitions – in the right way. We'll measure and reward our people, not just on commercial results, but on how they live our Values of Respect, Integrity, Service, Excellence and Stewardship and bring them to life every day. To find out more about working at Barclays and the development opportunities we offer please visit our website www.barclays.com

We are an equal opportunity employer and we are opposed to discrimination on any grounds.