Customer Service Advisor-Kasane

Job description

Dispense and receive cash and related instruments and provide customer service to walk-in branch Retail

Customers.

· Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
· Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques.
· Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer's ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
· Refer any transactions in excess of teller limits to the next level for authorisation.
· Capture all transactions on the bank's system and ensure that all transactions are properly authorised before processing.
· Carefully count all cash received or dispensed to ensure that errors are avoided. Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
· Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents

Desired profile

Education and Experience Required
·  Any relevant Degree
·  1-2 years' experience in a banking hall environment either as cashier or inquiries
·  Microsoft skills

Preffered Qualifications :

Education and Experience Required
• Any relevant Degree
• 1-2 years' experience in a banking hall environment either as cashier or inquiries
• Microsoft skills

Knowledge & Skills:
• High level of working knowledge of all the Bank's retail products, procedures and policies
• Some knowledge of competitive products and processes re
quired
Competencies:
• Excellent numeric skills including meticulous attention to detail
• Excellent communication skills especially verbal
• Listening and questioning skills
• Good keyboard skills, especially on the numerical side.