Customer Service Advisor - French Speaking

Job description

Customer Service Advisor – French Speaking

Salaries starting from £21,220.

As a French speaking Customer Service Advisor you'll provide a first class support service to our corporate clients. You will deliver support to our French and English speaking clients – as such you will be required to be fluent in French and English both written and verbal. It's all about building meaningful relationships with your clients, anticipating their complex needs and making sure we meet them, and to make that happen, you'll be given all the tools and training you need to progress your career.

About us:
Working from our office at Gadbrook Park, Northwich you will join our Corporate Customer Service team in providing a truly world-class client journey. Here, you'll build real relationships with our clients, using your specialist financial expertise to provide the support they need, when they need it. If you're ready to develop an in-depth understanding of our clients' unique needs, this is where you'll make your impact.

As a French speaking Customer Service Advisor, your main responsibilities will involve:
• Developing relationships with clients to identify their unique needs, and suggesting innovative products that are right for them
• Providing expert advice to both clients and colleagues
• Proactively seeking client feedback, reporting noteworthy trends, and identifying potential improvement plans
• Sharing newly acquired knowledge and best practices with the team, coaching, and acting as a role model for your colleagues
• Keeping up with changes to compliance and rigour procedures, along with any issues that could affect your role

As a French speaking Customer Service Advisor, your skills and qualifications will include:
• World-class service skills and a genuine desire to go above-and-beyond for our customers
• The ability to communicate clearly with clients, colleagues, and stakeholders at all levels
• A strong sense of commercial awareness, supported by management and leadership skills
• Proven technical and organisational abilities
• The confidence and drive to meet challenging targets while actively pursuing your own personal and professional development

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

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We will consider applications from job share applicants

Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.