Customer Service Advisor

Job description

Customer Service Advisor

Working pattern: Average of 35hr/week over 4 days between 08.00 - 21.00 Mon- Sat. Includes workign every other Sat. Rotates between 4x9hr midweek shifts and 3x10hr shifts midweek & 4hrs Saturday

We are currently hiring for a number of positions for start dates in April and May, to be based out of our contact centre located at Doxford Park, Sunderland.

Click here to find out more from our Customer Advisor: https://youtu.be/NLMSTLWIryc

As a Barclays Customer Service Advisor, you'll be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.

About us:

Everyone in our Personal banking team shares the same goal – to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies¬¬ to create the bank our customers want.

Training & salary:

The starting salary for a Customer Service Advisor is £16,000 per annum. You will undertake a career development journey that will ensure you are supported in the development of all the relevant skills and knowledge required for the role. Upon successful completion of this development journey, you will secure a promotion and continue to develop and have the opportunity to support our customers in new and exciting ways.

As a Barclays Customer Service Advisor, your main responsibilities will involve:

• Dealing with day to day banking enquiries from customers on the range of products and services Barclays provide

• Listening to customer's needs, making them aware of products that may be suitable for them

• Putting the customer at the heart of everything you do, aiming to get it right first time every time

• Understanding the customers query, looking at the situation from different angles to offer the best solution

• Being willing to take on the unknown, hold a conversation with the customer and pay attention to detail rather than relying on a script

As a Barclays Customer Service Advisor, your skills and qualifications will include:

• A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences

• The ability to make authoritative banking decisions that always put our customers first

• Excellent communication and influencing skills, and a collaborative, team-based approach to work

• A proven record of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues


The Benefits:

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.


Our Culture:


All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Diversity:


At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.