Customer Care Advisor (Fraud Detection)

Job description

Customer Care Advisor (Fraud Detection)

Working pattern: Team will run at 24 hours a day, 7 days a week

We are currently hiring for a number of positions for start dates in July & August, to be based out of our contact centre located on Doxford International Business park, Sunderland.

As a Customer Care Advisor, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

About us :
We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing – ensuring the standards of our service are consistently high.

As a Customer Care Advisor, your main responsibilities will involve :
• Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
• Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community
• Working collaboratively with colleagues to deliver on our vision to be the ‘go-to' bank and live our purpose and values
• Liaising with other departments to resolve customer queries
• Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity

As a Customer Care Advisor, your skills and qualifications will include :
• A genuine interest in the customer
• The ability to demonstrate service in a customer-facing role
• The right attitude, personality, potential and skills to provide excellent customer service and case ownership
• Experience of working towards personal objectives and standards
• The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

The Benefits :

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values :

All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity :

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.