Customer Advisor (Mortgages)

Job description

Customer Advisor (Mortgages)

Working Pattern: 7am – 11pm Monday – Sunday

We are currently hiring for a large number of Customer Advisors to be based in our Milshaw Court contact centre in Leeds.

During the training period there will be 1 week in which you will be required to stay in Liverpool. This will fall into the 3rd week of your employment

As a Barclays Customer Advisor, you'll be responsible for helping our mortgage customers as they begin their mortgage journey. You'll work with our customers to understand their requirements, determine eligibility and help them fulfil their home buying aspirations by handing off to a Mortgage Advisor in a branch or over the telephone in Home Solutions Direct. You will attain the highest standards of regulatory compliance and customer satisfaction, and in return we will give you a comprehensive range of innovative products, a truly supportive environment, plus comprehensive training.

About us:
We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing – ensuring the standards of our service are consistently high.

As a Customer Advisor, your main responsibilities will involve:
• Ensuring that customers receive an exceptional service
• Enabling the delivery of consistently high customer service across all relevant customer propositions by working with team colleagues from across the Mortgage Family
• Providing accurate advice and appropriate support to customers and colleagues by proactively developing the necessary knowledge and skills
• Resolving customers queries at first point of contact wherever possible by utilising available tools and resources

As a Customer Advisor, your skills and qualifications will include:
• Experience in a customer facing role with evidence of exceeding customer expectations
• Customer service and relationship management skills to deal with external customers on sensitive issues
• Experience of building relationships with customers to provide a service that's simple and effective
• Communication skills, both written and verbal, and excellent interpersonal skills.
• The ability to follow a self-managed programme of continuous professional development and meet the standards of regular competency testing

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

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Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.