Connectivity Operations Analyst

Job description

About Barclays


Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide . Please visit our website here for more information.

About Core Networks Connectivity

Connectivity is a part of Core Network team that provides various functions such as support (L1, and L2), service management, product management, product engineering, automation and tools. All these functions work on network components including LAN, WAN, ADC, Firewall, DNS, DHCP, Wireless, SDN, Automation, Proxy.

Role Purpose


To supply quality 1st line event, incident management through both reactive and proactive means and deliver standardised change requests to Barclays Business & Technical areas as a member of the 24/7 Connectivity Operations team.

Key Accountabilities


The team is responsible for the 1 st line support of the global Network, Firewall, Load balancing, Wireless and Global WAN technologies. As with all large, multiple site, multi-vendor and multi-protocol networking environments, problems and changes occur. The primary function of the role will be to identify, determine and resolve these issues by following tasks:

· Actively monitor alerts / faults, undertake initial incident classification, prioritisation and troubleshooting.
· Obtain diagnostic data to assist in the investigation and resolution of incidents.
· Carry out health checks and all other monitoring associated activities;
· Match unresolved incidents against existing problems, known errors and other incidents.
· Ensure that incidents, problems and change records are fully documented within the configuration/change management & problem reporting system.
· Effectively communicate during Preventive Maintenance, Break Fix and Changes Request activities.
· Accept and challenge both application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria.
· Ensure all tasks are recorded and completed in a professional and structured manner and all company process and procedures are followed.
· Be capable of liaising with other support teams, business areas and 3rd party vendors in pursuit of resolving the problem or communicating progress.

Person Specification
Essential:

· Certified CCNA /JNCIA or equivalent level of knowledge
· Hands-on Cisco product configuration using IOS
· Working knowledge of the following LAN/WAN Protocols & Technologies: (BGP, OSPF, EIGRP, STP, Etherchannel, TCP/IP, Ethernet, VLAN, VPN)
· Working knowledge of Enterprise management platforms

Desired

· Certified CCNP or equivalent level of knowledge
· ITILv3
· Experience working within a large multiple-site, multi-protocol LAN & WAN, Datacentre preferably within a global financial institution
· Working knowledge of Firewall platforms
· Working knowledge of F5 LTM/GTM, DNS, Proxy
· Working knowledge of Enterprise wireless technologies

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Has documented and analysed alternative IT and operational solutions, risks and benefits, and obtained decision on resolution.

Actively seeks ways to understand, mitigate or reduce risks, drawing on expert advice, risk assessment and management reports.

Benefits


Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.


Our Culture


Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .