Compliance Technology RTB L2

Job description

Job Title

Compliance Technology RTB L2

Location

Prague

About Compliance Technology
Compliance Technology is a business transformation department within Operations & Technology. We service the Compliance and Financial Crime Functions within Barclays. We are a global team of c600 colleagues situated in the major location hubs: London, New York, New Jersey, Pune and Mumbai.
Compliance Technology: Transforming the way we deliver innovative business solutions to our clients. Our ambition is to own end to end accountability for the business solutions we provide. We will achieve this by becoming a world class technology team focused on business outcomes

What will you be doing?

Working as part of the regional Compliance Technology Run-the-Bank (RTB) Level 2 support team, this role is responsible for the continual support and maintenance of the technology Applications used by the global Compliance Business.
The role will require working with other L2 support analysts, both in the region & as part of our global team and will have reporting lines to the Regional RTB Lead and the L2 Lead. This role requires excellent communication, handling and resolution of various technical issues for a subset of our applications during regional hours. The role will also help to drive key initiatives and improvements and ensure adherence to the RTB Governance Framework. This will include working with Build-the-Bank (BTB or L3) teams and business stakeholders, incident/change/problem management, and engaging project teams to facilitate the release management process. Knowledge management, sharing and retention will be a key function of the role and the individual will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver common initiatives such as BICEP and Technical Debt remediation.

Key Accountabilities
Perform incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions to issues as well as improving the performance of our Applications and processes; this will include managing major incidents, performing post incident reviews and coordinating with our various 3rd party suppliers
Plan execution timelines/activities of various major releases and critical changes into Production and DR environments in collaboration with our development and technology support teams; this will include creating & managing change requests in accordance with Barclays Change Management standards
Working with colleagues help to identify repetitive or time consuming processes that can be automated and identify solutions that can be implemented across the team
Creation of required knowledge base documentation required to support applications, including appropriate sign-off where required
Coordination of various support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects
Off-hours on-call support will be required for this role on a rotational basis

What we're looking for:

Non-Technical
• High School Diploma.
• 2-3 years' experience working within a support function & ITIL Environment.
• 2-3 years' experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking.
• 2-3 years' experience working as part of a project delivery team in either a Waterfall or Agile SDLC (Software Delivery Lifecycle) model.
•
Technical
• 2-3 years' knowledge of working on UNIX environment with exposure to one or more well-known UNIX flavours such as IBM AIX, HP-UX, Sun Solaris and/or Linux.
• 2-3 years' experience of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling.
• 1-2 years' experience of working with a Windows based operating system.
• 1-2 years' experience of job scheduling, batch jobs etc and has exposure to one or more of scheduling tools.
• 1-2 years' experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.

Skills that will help you in the role:

• ITIL certified.
• Experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function is favourable.
• Is aware of one or more Oracle related utilities such as SQLPLUS, sqlldr, utl_file and has exposure to working to different DB client tools such as TOAD.
• Is aware of Performance tuning concepts such as explain plan, query optimization, table scans etc.
• Exposure to Data Mining and Big Data Analytical tools, such as Hadoop, is favourable
• Keeps abreast of industry trends and marketplace experiences
• Project Management experience; specifically, under the Agile methodology is favourable.

Where will you be working?

With 120 thousands of employees and over 326 years of tradition, we are one of the largest banking company in the world. Over the years, we have come up with many revolutionary ideas that changed the way people think about their finances; whether it was the first credit card issued in Great Britain or the first ATM machine, we have always been trying to push the banking business a little further. Our Prague office is part of the Operations and Technology Division, and as such, we try our best to stay at the top of our technological game. However, the technology itself is not the most important thing. What matters the most to us is the way our ingenuity can help provide better service to our customers and make life easier for our employees.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.