Community Banker - Operational Banking

Job description

Operations Banker

Salary starting from £19,750 per annum plus excellent benefits

As a Barclays Operations Banker , you'll play a key role in our dedicated Branch Network. We'll look to you to drive operational performance for the community, by supporting and developing your colleagues, and taking ownership of the customer journey to provide an excellent experience. It's a great opportunity to develop and progress your career, while making a difference to your community in a supportive and team-focused environment.

About us:
Customer Network Support looks at our products and services from our customers' point of view. Everyone in the team is driven by the chance to enhance and improve the customer experience, and they receive plenty of autonomy to achieve their goals. As well as increasing both customer and employee satisfaction, they help to grow our business and make the transformation as seamless as possible.

As an Operations Banker, your main responsibilities will involve :
•Driving operational excellence within your area, engaging and supporting colleagues to develop, and improving performance
•Creating exceptional customer experiences by taking responsibility for complaints and actively identifying and addressing issues
•Coaching and supporting colleagues to engage customers, giving them the confidence, knowledge and opportunities they need to go above and beyond
•Taking an active interest in the local area, getting involved in activities that contribute to the communities that support us
•Developing an extensive knowledge of financial products, services and trends, and taking responsibility for your own development

As an Operations Banker, your skills and qualifications will include :
• Experience of operating in a customer-focused role
• Proven experience in promoting an excellent customer journey
• Extensive operational knowledge of financial products, services and procedures
• The ability to meet and develop performance standards
• The confidence to communicate with customers from a range of backgrounds

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?
There are four stages to our application process:

1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.

2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.

3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.

4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.