Community Banker - Essential Banking

Job description

Job Title – Community Banker

Location - Coventry

As a Barclays Community Banker, you'll be the first point of contact for our customers, providing expert advice on the products and services that are right for them. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect. There may also be the opportunity to assist Customers with their everyday Banking needs through administering transactions on the tills.
You'll also be liaising with internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs.

This is a full time position, working 35 hours a week.

It is a 3 month contract, with the possibility for an extension but it is not guaranteed.

What will you be doing?

• Delivering Innovative Tailored Solutions and Exquisite Service by listening to our Customers.

• Be aware of activities in the Local Community by getting to know your Customers and acknowledging events. Look to participate in local events by being the “voice” of Barclays Bank.

• Living by our values to build and maintain our reputation for service excellence.

• Displaying the Barclays values whilst carrying out Customer transactions over the counter.

• Developing and sharing your knowledge with colleagues, to continuously improve our customer experience

• Understanding the customer's needs, dealing with queries and promoting the banks services.

• Take the time to understanding the customer's needs and develop trusting relationships by becoming the ‘Go To' person whilst promoting the Banks products and services.

• Exceeding our customers' expectations by tailoring solutions through great communication and building strong rapport.

• Showing a caring attitude towards colleagues and customers by displaying a positive and friendly attitude.

• Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.

What we're looking for:

• A genuine desire to provide an excellent service every time

• A proven record of excellence in a customer-focused role

Skills that will help you in the role:

• The confidence to make authoritative banking decisions that always put our customer's first

• An excellent level of attention to detail

• Great communication and influencing skills, and a collaborative, team-based approach to work

• Experience of creative problem solving, and the ability to take the initiative to permanently resolve potential issues

Where will you be working?

High street, Coventry

Everything we do is shaped by our values of Respect, Integrity, Service, Excellence and Stewardship. With us, your success is not just about what you achieve, but about how you achieve it.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. We're committed to providing the opportunity for our colleagues to integrate their professional and personal lives so if you need flexibility please let us know when you apply.

Our customers deserve the best and so do our colleagues. That's why you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.