CMS Team Leader

Job description

Cash Management Team Leader

As a Barclays Team Leader for our Cash Management Team you will lead, motivate and develop the performance of a team of up to 15 people. You will ensure delivery of effective query handling, opportunity spotting and excellent service delivery that exceeds client expectations. You will have the opportunity to work with fellow team leaders both within your centre as well as nationally to ensure consistency, share best practice and ensure the delivery of consistently high standards of customer service across our customer propositions.

About us:
Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

As a Team Leader – Cash Management Team, your main responsibilities will involve:
• Creating a high performance environment between your team as well as wider teams throughout the business
• Promoting and continually supporting customer service initiatives, demonstrating a commitment to continual improvement and idea generation
• Leading, developing and motivating your team against the achievement of service standards and opportunity spotting
• Undertaking continuous review of staff training and development, to enable individual and team targets to be achieved
• Conducting regular staff reviews in order to encourage, recognise and reward each individual
• Being responsible for analysis and reporting of team statistics and the overall service performance of the team

As a Team Leader – Cash Management Team, your skills and qualifications will include:
• Previous team leadership and management experience
• The ability to work calmly and constructively under pressure
• An understanding of the importance of meeting and exceeding client expectations
• First class communication skills with excellent organisation and planning ability
• A strong level of computer literacy and proficient keyboard skills
• A commitment to provide a world-class service and drive our dedication to the client experience

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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We will consider applications from job share applicants

Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.