Client Service Executive

Job description

Client Service Executive (Larger Business) - German Speaking – 12 month Fixed Term Contract

Duration of contract: 1 year

Applicants please note that written and spoken German language skills are required to meet the requirements for this role.

As a Client Service Executive (German Speaking), you'll play a key role in our Corporate Customer Servicing team. We'll look to you to deliver high-quality services to a wide range of corporate banking clients, making you a trusted contact both internally and externally. This role presents an excellent foundation to start a career in banking and finance – with significant networking opportunities and a wide range of potential paths to pursue.

About us :

Corporate Client Service is at the heart of our ability to provide truly world-class client journeys. Here, you'll build real relationships with our clients, using your specialist financial expertise to provide the support they need, when they need it. If you're ready to develop an in-depth understanding of our clients' unique needs, this is where you'll make your impact.

As a Client Service Executive, your main responsibilities will involve :

• Responding to service requests – identifying needs and processing transactions to deliver great client and colleague journeys
• Acting as an experienced point of contact for technical and procedural queries
• Actively identifying opportunities for clients to transfer their servicing needs, to get the most out of their business
• Providing mutual support by coaching, training and sharing knowledge with less experienced colleagues
• Building an in-depth knowledge of your area, monitoring client and competitor behaviours, recognising trends and anticipating upcoming risks and opportunities

As a Client Service Executive, your skills and qualifications will include :

• It is essential that the successful candidate is fluent in written and spoken German
• Must have strong customer service skills
• Desirable to have previous banking experience however this is not essential
• A client-focused approach to work, and outstanding customer service skills
• The ability to build meaningful relationships with colleagues and clients
• Proven experience in planning and organising your workload

The Benefits :
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values :
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity :
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

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Ready to apply?
There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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