Cash Management Executive

Job description

Customer Service Advisor - Cash Management Team

As a Barclays Customer Service Advisor for our Cash Management Team, we'll depend on you to provide an excellent service delivery that exceeds customer expectations. You will provide an end-to-end support for clients; dealing with initial registration through to supporting them on a day-to-day basis to use their products efficiently.

About us:
Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years. This position offers you the chance to join a high profile team and in turn expand your knowledge and further develop your career. You will be interacting with clients and 3rd party suppliers, developing strong relationships. This role will enable you to work proactively whilst looking at root cause analysis and process improvements.

As a Customer Service Advisor for our Cash Management Team, your main responsibilities will involve:
• Delivering an expert, quality-driven service to clients
• Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods
• Providing expert knowledge of all systems and processes associated with the products you support, sharing knowledge and best practice with colleagues and clients where appropriate.
• Create a high performance environment and effective team working with your colleagues.

As a Customer Service Advisor for our Cash Management Team, your skills and qualifications will include:
• Adaptability in your approach and attitude
• The ability to work calmly and constructively under pressure
• Confidence in your ability to talk to clients in detail on our products, services and channels
• A strong level of computer literacy and proficient keyboard skills
• A commitment to provide a world-class service and drive our dedication to the client experience

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

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Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessments (60mins): We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.