Barx Client Technical Services Analyst

Job description

Job Title: BARX Client Services Technical Analyst
Location: Chennai

The role includes the responsibility to permission and administer Barclays Investment Bank's clients and Barclays internal Sales/Traders to trade on BARX® trading platforms across multiple asset classes and support any related client issues. The work involves static data maintenance across proprietary and vendor applications, users, account and product on boarding, support technical issues for BARX® trading platform across asset classes, client certificate maintenance, MIS management, system monitoring and maintenance, handling production issues, project work and internal process document management. It also involves support to external clients using Barclays Live Portal.

What will you be doing?

· Account enablement for internal and external clients
· Ongoing administration and maintenance of internal and external client user accounts
· Technical support for external and internal clients
· Application installation and configuration
· Resolution of connectivity issues with the BARX GUI
· Change and Incident management and escalation to both IT and Business groups
· Close collaboration with business/sales teams of various asset classes
· Understanding of the various business areas to ensure concise assistance and feedback to business and stakeholders
· Escalation and management of issues passed to 2nd line teams
· Document management (process documents/training manuals, etc.)
· Feedback to the product team for system enhancement requests and client requests
· Project work for data maintenance, new initiatives, etc.

What we're looking for:

· Bachelor's Degree or equivalent year's work experience
· Working experience, preferably of banking/finance industry experience
· Experience in a desktop support team supporting Microsoft Windows Desktop environments.
· Experience in dealing with the setup of network connectivity solutions between client sites.
· Experience of supporting electronic execution systems.

Skills that will help you in the role:

· Ability to multi-task to work on multiple projects along with day to day functions
· Communicating and presenting data effectively
· Bloomberg terminal administration
· Java technologies
· TCP/IP networking configuration
· ITIL Certification preferred

Where will you be working?

· Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.