Account Servicing Analyst

Job description

Job Title Account Servicing Analyst
Location Glasgow

Our Account Servicing operations team covers Corporate account opening, audit letter processing and handling mandate requests for Corporate clients. We service our Corporate clients within these areas in a fast-paced and demanding environment whilst continuously looking to improve our processes and day to day activities to provide a seamless service.

What you'll be doing?

•Provide robust expertise for Account Servicing (Account Opening, Personal

Records and Audit Letters) ensuring we also offer support with 3rd party suppliers
•Deal with clients who have been granted dispensation but stays in line with

Barclay's policy which would need to be approved by the legal team or FCU.
•Use a high level of attention to detail to complete tasks ‘right first time, every

time
•Use the Corporate Bank's policy to ensure the correct documents and data

have been provided by clients
•Perform daily Audit and second day checks on the work completed within the

team
•Managing stakeholders, supporting the Relationship Team in delivering

excellent Client service. Complete business critical tasks within pressured

timescales – ensuring the team meets all target SLA's, and providing a quick

and efficient service to Clients
•Establish and actively manage own personal development plan and seeks to

improve in areas of development through training, skills development and

coaching
•Take ownership and resolution of issues threatening cycle times and or Client

satisfaction

What we're looking for:

•Strong problem solving skills
•Strong verbal communication skills
•Effective influencing and interpersonal skills
•Good organisational ability and time management skills

Skills that will help you in the role:

•Prior experience with using the Corporate Bank's computer systems (such as

Customer Gateway, SOLD and Siebel) would be valuable

Where will you be working?

Barclays, Glasgow: Where the best meet to build careers full of scope, variety and reward. Creating the solutions that meet today's demands, answer tomorrow's questions, and redefines the future of finance. Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.