Service Administrators - Bereavement Support Unit

Job description

Job description

Service Administrators - Bereavement Support Unit

Group Operations Ireland is a key service delivery platform for Bank of Ireland. The unit provides a wide range of operational and specialist support activity in diverse functional areas such as New Business Account Opening, Underwriting, Service and Alteration Management and specialised support services including a Bereavement Support Unit.

The Bereavement Support Unit is a Centre of Excellence, with a dedicated team of highly experienced individuals, focussed on providing expert support and guidance to the representatives of our deceased customers to enable the finalising of their financial affairs with the Bank.

We are currently recruiting -for strong and dynamic individuals to join our Bereavement Support team based in Limerick. Operating in a challenging and changing environment, we are seeking individuals with excellent operational skills, exceptional customer focus and who exhibit the desire to continuously improve the customer experience.

The successful candidate will require excellent communication skills, enthusiasmand commitment with the ability to balance empathy with a high level of professionalism, display a high level of proficiency, use their initiative and work within a busy team environment. Previous experience of working in an Operations or Financial Service environment is an advantage.

These roles will provide an excellent development opportunity and will suit ambitious and self-motivated individuals seeking to work in a professional, dynamic and fast paced customer facing environment.

Key responsibilities:

·  Ability to lead and co-ordinate the work of others, including spending time performing the work co-ordinated
·  Deliver a superior and empathetic service as befitting a Service Centre of Excellence, to our bereaved customers and to representatives of our customers who have died, including Solicitors, Executors, Administrators and Branch personnel
·  Follow through on all queries and activities to resolution and to Customers` expectations
·  Comply with the Organisation`s Operational, Procedural, Service, Quality and Risk frameworks
·  Responsible for own workload and managing own time and possibly that of a small team to challenging service targets and deadlines
·  Support the units centre of excellence objectives to deliver on overall priorities and targets sharing knowledge, experience and workload
·  Proactively seeks opportunities to enhance and improve service, processes and deliver increased efficiencies
·  Use own expertise to deal with complexity relating to processes / procedures, product knowledge or problem solving

What You Can Expect in Return:

What a great time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. Every organisation will tell you that their people are their most prized asset - we`ll tell you that too. The difference is however, we prove it - through commitment to nurturing, encouraging, challenging and training our people. On top of a great career path, we can offer you a range of benefits such as discounted VHI, FREE banking, preferential rates on loans and financial products, holiday and insurance funds, generous annual leave and staff offers. We also have many sports & social clubs, award winning LearningZone training and development opportunities to get involved in volunteering and collecting for charities through our Give Together initiative.

Key requirements:

·  Strong interpersonal & communication skills
·  Exceptional customer focus with proven commitment to service excellence
·  Excellent Operational skills including numeracy, analytical, organisational ,problem solving & strong computer literacy skills
·  Track record of delivering high quality performance and a team player
·  Ability to deliver to challenging targets in a demanding and changing environment
·  Ability to deal with a level of complexity relating to process and processes , product knowledge
·  Resilience and tenacity
·  Continuous improvement ethos

Reporting to
Team Lead - Operations Ireland
Remuneration and benefits