HR Adviser, Retail UK Team - Bank of Ireland UK

Job description

Job description

Band of Ireland (UK) plc is a wholly owned subsidiary of Band of Ireland (BOI) Group and is accountable for developing and managing the core retail business of BOI in the UK which includes the full service retail bank in Northern Ireland, the Business Bank in Great Britain, commercial ventures with the UK Post Office in the areas of Financial Services, Travel and ATMs, a motor finance and personal lending business in UK (via NIIB Group Limited and subsidiaries) and a back book of intermediary introduced residential mortgages.

The HR Advisory Team forms part of the Retail UK HR Team. This is a centralised team, with HR Advisers based in Belfast and Bristol, providing advice and support to Line Managers across areas / locations in BOI UK (c 2500 employees).

We currently have an opportunity for a HR Adviser on a 12 month contract basis, based in Bristol. The HR Adviser will support and provide expert advice to Line Managers in HR policies / procedures in relation to the management of individual employee relations cases e.g. attendance, performance, grievance, disciplinary, bullying and harassment issues. They will also work closely with the HR Business Partner to support the design and implementation of a range of HR and Business initiatives.

Reporting to the HR Business Partner the successful candidate will:

HR Advice / Case Management

·  Provide expert advice to Line Managers on complex HR queries and interpretation of HR policies and procedures.
·  Advise Line Managers on all aspects of case management e.g. attendance, performance, grievance, discipline, bullying and harassment, including managing and supporting them through informal / formal procedures and investigations
·  Ensure that day-to-day HR issues are pro-actively managed to conclusion in accordance with HR policies and procedures, employment legislation and best practice.
·  Keep up to date with UK legislative changes, advise and interpret planned changes and recommend relevant UK policy / procedure changes and support the implementation of same

HR Initiatives

·  In line with Business / People Strategy support the HR implementation of a variety of strategic projects and change programmes across the full spectrum of HR and business activities e.g, organisational change / consultation, employee well- being, CSR, policy development and so on.
·  Support proactively the identification, design and implementation of initiatives to enhance Line Manager Capability across the UK, e.g. performance management, attendance, diversity, flexible working etc.
·  Coach and support people managers in all areas relating to the management of employees via development of work-shops / line manager training, or 1:1 coaching

Customer Service

·  Communicate the HR Advisory services to line managers ensuring they understand the scope of service and how to access it
·  Encourage direct engagement between employees and their line managers
·  Develop and maintain relationships with internal and external clients (Line Managers, HR Business Partners, SME`s, Group Industrial Relations, IBOA, Partners Council, HR Operations).
• Ensure advice and support is provided in line with agreed SLA`s and that services provided by internal providers / key 3rd Parties is also provided in line with agreed service levels e.g. HR Operations, Group Resourcing and external providers such as Legal providers, OHP / EAP and BUPA. Escalate any related service issues and support the identification of appropriate resolutions

The ideal candidate will possess the following skills and expertise:

·  3rd Level qualification, in relevant discipline and CIPD qualified / membership or working towards
·  Proven experience in HR Generalist role, advising Line Managers on range of HR issues
·  Specialist knowledge of UK / NI employment legislation, policy & HR best practice
·  Experience of devising and implementing HR and Business Change initiatives
·  Excellent interpersonal, communication and relationship management skills
·  Interpersonal skills and the ability to influence others
·  Strong PC skills, proficiency in MS word, powerpoint, excel and SAP
·  Flexibility is a key requirement as the successful candidate will be required to travel when required between key UK locations in London and Northern Ireland

Key Competencies

·  Achieving Results
·  Influencing
·  Managing Change
·  Working together
·  Customer

Remuneration and benefits