Administrator

Job description

Job description

Service and Operations department are responsible for the end to end processing of all new and existing mortgage business. The job holder will be responsible for aaccurately processing all post offer business through to funds release and completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume

Key Responsibilities:

Service & Support - Deliver a consistently high level of administration services in line with departmental priorities. Ensure all post is opened, stamped, scanned and indexed correctly to maintain a clear audit trail in line with the divisional requirements. Returning any original documents securely. Using excellent keyboard and typing skills, ensure the accurate and timely input of information from the various mortgage application forms on to the SAM Mortgage Application System in a compliant format. Process and manage communication & documentation relevant to the business unit in accordance with prescribed service and compliance standards.

Regulatory & Operational Risk Controls - To understand the implication and impact of the activities relating to all compliance and regulatory requirements to ensure fair outcomes for customers in the processing and management of Administrative duties. Customer Complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.

Office administration - Maintain adequate but not excessive stationery and printing stock levels to ensure no service delays due to depleted stocks, in line with departmental requirements. Other duties to include: filing systems, incoming & outgoing post and faxes

Relationship Management -. Build rapport with stakeholders across the department to ensure administration queries are dealt with effectively and efficiently for the benefit of our customers and staff

Communication - Effectively and professionally deal with telephone calls received from all internal customers.

Desired profile

Essential Key Requirements:

·  A sound knowledge of the administration processing area`s equipment (eg ability to manage print toner changes, scanning machine jams, fax machines etc)
·  High knowledge of print capabilities and printing system functionality.
·  PC literate, good knowledge of Microsoft applications.
·  Ability to work well under pressure.
·  Flexible approach to meet fluctuating business demands
·  Fast and accurate data entry skills
·  High level of attention to detail
·  Ability to work in a highly compliant area

Desirable Key Requirements:

·  Knowledge of the mortgage process to enable interaction with other area departments
·  Ability to work in team environment.
Remuneration and benefits

Attachment
BGF-BGF-RR1219Admin.doc