Treasury Service Advisor - US Shift

Job description

Here at our Chester office we're currently seeking a Treasury Service Advisor to join our rapidly expanding team. Working with our varied multi-national client base you'll help to on-board and implement our cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

Whether you're already working within operational cash management or AP/AR, if you have the passion to develop a career in banking then we'd love to hear from you. We're particularly interested in those with:

• 
  Cash Management Operations experience within Retail and Investment Banks
• Cash Management or AP/AR experience within wider industries

In return we not only offer the training and support you'd expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development.

The role would require working a shift rotation between the hours of 12PM and 12AM Monday to Friday.

As a Treasury Service Advisor your main responsibilities will involve:

• Supporting clients treasury accounts
• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
• Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
• Working independently with strong organisational skills to overcome challenges with requests and ensures our client's needs are satisfied
• Employing polished verbal and written communications to constantly keep our client and sales partners informed
• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

As a Treasury Service Advisor your skills and qualifications will ideally include:

• Prior experience gained within financial services or investment banking
• Ability to demonstrate strong experience in client facing roles, preferably within a similar client servicing function
• Ability to travel as required to meet client needs
• Understanding of cash and treasury management products

Nice to have:

• STP formatting of local and cross border transactions (to facilitate high STP rates) to support clients with understanding requirements
• Experience within a large AP/AR team
• Liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes
• Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking)

We are committed to the development of our people through:

• Career progression and internal mobility
• A competitive, flexible benefits package that's one of the best in the financial services industry
• A highly supportive working environment
• Internal targeted training, as well as assisted study for professional qualifications
• Access to special interest initiatives, such as volunteering and the environmental working group

About Bank of America Merrill Lynch

Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses.

The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.

Apply

If you are interested in this opportunity please send your details to us by applying online with your CV.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.