Systems Support Engineer

Job description

Systems Support Engineer

Would you like to work with latest and emerging technologies in a secure area? We currently have a vacancy for a Systems Support Engineer to be based in Abbey Wood, Bristol. You may also need to occasionally work at our site in Christchurch.

The need for effective secure information sharing between UK forces and coalition partners is a key enabler to operational effectiveness on current MoD operations. The Information Services Brokering Environment (IBSE) product enables a richer information exchange between UK users on National C2 infrastructure and the wider coalition community. As a Systems Support Engineer, you will be working on the client site to provide support to these communication systems.

This role will provide you with the chance to support cutting-edge technologies and hardware while working at the forefront of customer interaction.

Your main responsibilities as a Systems Support Engineer will involve:

Carrying out customer support, system administration and maintenance, security monitoring/management and patch deployment for MoD secure communication systems

Developing and improving existing support and system maintenance activities at Abbey Wood with visibility of and involvement in current support arrangements

Undertaking system diagnostics and corrective maintenance, ensuring issues arising from systems failures are addressed accordingly

Being part of the Helpdesk team, responding to incidents and problems reported by the users

Maintaining system availability targets, ensuring issues are resolved swiftly

Providing support to regular systems updates

Your skills and qualifications as a Systems Support Engineer:

Essential:

· Understanding and experience of secure systems
· Experience of systems installation and updates, working to processes
· An appreciation and experience of networking hardware e.g. firewalls and servers
· A good understanding of defence security processes and procedures
· Experience of systems support/administration with the defence/military environment

Desirable:

· Knowledge/understanding of ITIL Service Management Framework
· Experience of the full suite of MS Office programs

What we're looking for in you:

You will be practical and logical, capable of detecting and resolving issues on your own. You will be willing to work independently on a customer site, with some flexibility around working hours. Your communication skills will enable you to manage stakeholders effectively.

Salary: £29,000+

Location: Abbey Wood, Bristol

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Military Air & Information

The Military Air & Information (MAI) business has been structured to create a focused business, designed to meet the current and future requirements of our customers. The MAI business has an unrivalled track record and expertise in the development, delivery and support of military air platforms, components and technologies through Typhoon, F-35 Lightning II, Tornado and Hawk.

MAI has the capability to provide customers with information superiority through the delivery of actionable intelligence and information, together with the provision of innovative information systems and services. MAI recognises training as a key enabler to deliver military capability, bringing together experience in the analysis, design, build and delivery of training solutions to military customers around the world. This is a powerful combination.

Working as an integral part of the team delivering information superiority and effective air power, our aim is to give real advantage to our customers worldwide. Trusted to deliver - always.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

Inspiring Work, Inspiring People