IT Support Engineer

Job description

IT Support Engineer

Would you like to work within a thriving market facing Information Systems & Services (IS&S) Department as an IT Support Engineer?

The IT Support Engineer is responsible for day to day management of development, test training and production IT systems used in the delivery of application services to internal and external customers

This includes system installation/commissioning, fault finding, performance monitoring and enhancements, and resolving common technical and operational problems across a range of systems. The role requires both internal and external customer engagement for incident and problem management and liaison with internal teams for availability of Support and Development IT systems

Your main responsibilities will involve:

Assisting the IT Service Lead with designing, implementing, operational maintenance, and decommissioning of systems

Assisting the IT Service Lead with designing, implementing, maintaining system security and service management policies, processes and guidelines

Assisting the IT Service Lead with maintaining system design documentation and maintaining asset configuration records

Liaising with 1st and 2nd line support teams to document and resolve technical incidents and problems in line with contractual SLAs

Monitoring system functions and providing feedback about system performance - proposing improvements to systems and/or processes as appropriate

Liaise with key internal and MoD stakeholders

Your skills and qualifications:

Knowledge/Experience of maintaining and supporting some or all of the following required:

IT Network management:

Virtualisation Technologies i.e. vSphere, Hyper-V, etc.

Windows Server and Desktop Operating Systems

Microsoft IIS / Supporting .Net Web Applications / Microsoft SQL Server

Backup Solutions i.e. Veritas Backup Exec/NetBackup, Dell vRanger, etc.

Candidate should have a relevant Degree in computer science (or similar), relevant HNC/HND or equivalent

Professional qualifications such as Cisco CCENT/CCNA, Microsoft MCSE and ITIL Foundation certificate a distinct advantage.

What we're looking for in you:

The ideal candidate will be a team player with a diverse skillset, self-motivated, and capable of troubleshooting complex problems within challenging timescales.
Good communication skills (verbal and written) are essential

Location: Broad Oak - Portsmouth

Salary: Competitive

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive

BAE Systems

BAE Systems is one of the world’s leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Maritime Services

Join us and help to define the future of global maritime defence capabilities. With approximately 3,500 employees based at five UK locations and revenue of £600million, we pride ourselves on employing the best professionals around and offer significant opportunities for committed employees to learn and grow with us

From our headquarters in Portsmouth, we are proud to support the Royal Navy in global operations. BAE Systems Maritime Services delivers end-to-end support to over 50 per cent of the Royal Navy's surface fleet. Our services include ship upgrades, repairs, dockyard facilities management and provision of combat systems training. We also develop and support the Royal Navy’s complex equipment, such as radar, torpedoes and small boats

With our international programmes and core support to the Ministry of Defence, you could find yourself working on the iconic Queen Elizabeth Class aircraft carriers, Type 45 Destroyers, Type 23 Frigates, Type 26 Global Combat Ships, Hunt Class Mine Countermeasure Vessels, Offshore Patrol Vessels, historic ships and more. Our highly skilled teams design, develop, support and maintain a wide range of complex equipment. This includes Spearfish, one of the most powerful and capable wire guided torpedoes on the market. Currently undergoing a major upgrade programme, Spearfish will soon benefit from further sophisticated advances in its homing, warheads, tactical and fuelling systems, as well an upgraded guidance link. Then there’s Artisan, the 3D radar that can identify a target the size of a tennis ball, travelling at a speed of more than 2000 miles an hour more than 25 kilometres away!

Join us and the projects you’ll be involved in will form the backbone of the Royal Navy for decades to come. You'll be part of something important; something you can be proud of

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation