Engineering Systems CC App Support Engineer

Job description

Application Support Engineer

Would you like to work in an exciting customer facing environment working within the defence sector? We currently have a vacancy for an Application Support Engineer at our site in Warton.

As an Application Support Engineer, you will be providing a professional and pro-active support service is delivered to the Military Air & Information (MA&I) engineering community to allow them to fully optimise the integrated suite of IT systems and processes in use on the range of programmes.

The role offers you the opportunity to benefit from career development with the nature of this diverse role. You will have the potential to gain exposure to many areas of the BAE Systems business, including working relationships with many areas of the MA&I engineering business, both internal and external to BAE Systems, together with the opportunity for exposure across the full software development lifecycle.

Your main responsibilities as an Application Support Engineer will involve:

Delivering a professional end user fault resolution service (both via the 5858 fault management method and via ad-hoc queries)

Providing a professional data management service across the IPT's

Distributing topical advice and support to end users to clarify and enforce defined processes

Carrying out ad-hoc process and toolset training as required by the business

Support Certification of new capability (both process and toolset) to be deployed onto the programme

Prompt communication of common problems and resolutions, and other IT and process related information across the programme

Your skills and qualifications:

Essential

Advanced MS office suite skills

Knowledge of Engineering Process

Knowledge of PDM/PLM applications, customisation and configuration

Desirable

Certification in ITIL Foundation

Experience with web-based applications

Knowledge of Team Centre

Appreciation of the Typhoon Engineering Lifecycle

What we're looking for in you:

The successful candidate will be a self-motivated worker and possess complex problem solving skills. Excellent communication and team working skills are paramount; as they will be working in a multifunctional team environment and often representing the team with the customer and end-user.

Salary: £34,274 + per annum

Location: Warton

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Military Air & Information

The Military Air & Information (MAI) business has been structured to create a focused business, designed to meet the current and future requirements of our customers. The MAI business has an unrivalled track record and expertise in the development, delivery and support of military air platforms, components and technologies through Typhoon, F-35 Lightning II, Tornado and Hawk.

MAI has the capability to provide customers with information superiority through the delivery of actionable intelligence and information, together with the provision of innovative information systems and services. MAI recognises training as a key enabler to deliver military capability, bringing together experience in the analysis, design, build and delivery of training solutions to military customers around the world. This is a powerful combination.

Working as an integral part of the team delivering information superiority and effective air power, our aim is to give real advantage to our customers worldwide. Trusted to deliver - always.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.


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