Expires soon Bae Systems

Early Life Support Co-ordinator (IT Projects)

  • Preston, UNITED KINGDOM
  • IT development

Job description

Early Life Support Co-ordinator (IT Projects)

Would you like to work in a Fast paced environment? We currently have a vacancy for an Early Life Support Co-ordinator (IT Projects) at our site in Preston.

As an Early Life Support Co-ordinator (IT Projects), you will be speaking with various stakeholders within the SIAM Organisation, Business Authority and the Tower Service Provider on different levels , from Operational Staff to Executive.

This role will give you exposure to different functions, across the business and also externally.

Your main responsibilities as an Early Life Support Co-ordinator (IT Projects)

Managing pipeline of projects effectively
Helping with the prevention of phone contacts into the Helpdesks, by encouraging users to utilise alternative contact methods to engage My IT Support

Preparing the Helpdesk and supporting teams for the IT change, by ensuring adequate resource planning, training and knowledge articles are in place

Analysis of data to understand progress of Key Performance Indicators

Communicating Early Life Support KPI status to Key Stakeholders and managing operational risks accordingly

Effectively handing over of the Support from Project into Business As Usual


Your skills and qualifications:

Early life support experience

Experience of creating process documentation

Experience of working towards KPI's

Strong IT Literacy

IT Helpdesk experience and experience of Service Now is beneficial
An understanding of knowledge management principles is desirable

What we're looking for in you:

You will have strong communication skills, both written and verbal, with excellent presentation skills.
You will be highly motivated, assertive and tenacious, with the ability to build strong relationships with multiple stakeholders

Salary: £23,800+ dependent upon experience

Location: Preston, The Strand

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, childcare vouchers, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Shared Services

BAE Systems is home to the engineering expertise, technical skill and ingenious people that keep the UK at the forefront of defence and security capability. We manage some of today's toughest challenges, delivering the most complex programmes, which generate critical export growth whilst supporting thousands of advanced manufacturing jobs distributed throughout the UK.
Now we want even more great people to join us.

To support such a uniquely complex range of operations, our Shared Services people are likewise hugely diverse. About half of our 1000 employees are at 32 UK locations, in customer-facing roles, adding benefit and value to BAE Systems operations, people and property. We are home to experts who thrive on mental challenge - often specialists who are leaders in their fields.

Whatever the area you work in, the focus is always on delivering the highest quality solutions at the lowest possible cost. We welcome people with diverse skills and experience who bring a real passion for customer focus.

We pride ourselves on employing the best professionals around. Join us and you'll be part of something important; something you can be proud of.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

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