HRIS Analyst Support

Job description

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Organizational Context:
Join our dynamic team at AXA Global Business Services, where we are committed to enhancing employee experience through cutting-edge HR systems. As an HRIS Support Analyst, you will play a key role in the daily operation and development of HR systems and related processes, ensuring they are leveraged to improve service delivery and employee experience. You will collaborate with various departments, including Learning & Development (L&D), Risk, and Finance.

Objective:
To ensure the effective functioning and continuous improvement of HR systems while identifying opportunities to enhance processes and operational working methods.

Mission Overview:
In this role, you will support the day-to-day operation and development of HR systems and related processes, ensuring they are leveraged to improve service delivery and employee experience. You will identify opportunities to enhance process and operational working methods through the testing and validation of working practices within the People Teams. Using analysis and data, where appropriate, you will highlight areas of system and process performance risk.

Responsibilities:

General Responsibilities:

• Identify and implement opportunities to improve processes and working practices to enhance the customer experience.
• Provide administrative support for ad-hoc People Systems, change activities, and risk management, including setting up meetings, recording minutes, chasing completion of actions, and liaising with other teams and third parties to resolve queries/issues.
• Create, manage, and maintain Workday training for the MyWorkday support team, supporting other members in receiving requested training, including arranging sessions, purchasing training credits, and cross-charging costs. Collaborate with the MyWorkday support team to identify training needs and options.
• Work with the risk and cost finance analyst to identify and log risks and issues, where appropriate.
• Conduct annual BAO attestations.
• Perform an annual review and ongoing update of total IT costs.

Learning & Development (L&D) Responsibilities:

• Act as the first point of customer contact via the L&D mailbox.
• Collate records and establish a reporting process to enable results to be shared with all relevant stakeholders.
• Provide advice, guidance, and support on YES Learning functionalities, including curriculums, materials, tests, videos, and online courses.
• Collaborate closely with the Learning Technologies Consultant and L&D Coordinator, providing administrative support as required.
• Produce monthly data dashboards and management information relating to ongoing initiatives, such as SMART Working for HRLT and HR Ops Managers.
• Ensure GDPR compliance regarding data leakage meets company guidelines from an L&D perspective.
• Conduct an annual overview of all risks and governance processes to confirm alignment with AXA UK strategy.
• Investigate any queries and issues relating to learning technologies and raise them to the GLMS helpdesk when necessary.
• Provide technical support and expertise to AXA UK and Ireland entities, as well as other global AXA entities, to ensure best practices are shared across the AXA Group.
• Manage email queries that come into the L&D mailbox related to Yes Learning.
• Complete bulk uploads of non-UK entities' information into Yes Learning.

ICIMS Responsibilities:

• Update user profiles for MyMOVE in HCA, managing access allocations.
• Assess user queries and conduct initial investigations on HCS and SILVA tickets if issues are not resolved.
• Manage agency access and agency creation/amendment/removal in conjunction with AXA Global Business Services.
• Handle agent creation/amendment/removal and update the global directory for agents' ONE accounts with the IAM team.
• Manage failed reports delivered via SFTP, including diversity reports and daily extracts for the D&I team.
• Support testing for iCIMS new release projects (quarterly), with participation dependent on the release.
• Address WD updates that do not automatically reflect in iCIMS and require manual changes by the AXA Global Business Services team.
• Resolve People services issues related to uploading redeployment user data to ACM.
• Process HCA access requests for TA Local Admin, raising tickets as needed.
• Provide assistance and investigate issues with the internal career site and the future external career site post-launch.
• Conduct investigations into Broadbean integration issues in collaboration with AXA Global Business Services with activities to be confirmed after Broadbean goes live in 2025.
• Support the Yes Performance replacement project (Beacomm) from H2 (project) and system support starting in 2026.

Desired profile

Qualifications :

Qualifications :

Experience:

·  Minimum of 2 years of experience in HR support, preferably in a similar role involving HR systems and processes.
·  Proven experience in producing management information (MI) reports and providing analytical insights.

Technical Skills:

·  Proficiency in HR systems such as ICIMS, YES Learning, and Workday.
·  Advanced skills in Excel for data analysis and reporting.
·  Experience in data management and report generation, with the ability to analyze MI and produce findings and recommendations.
·  Familiarity with GDPR compliance and data protection regulations.
·  Technical support skills for resolving issues in HR systems and tools.

Interpersonal Skills:

·  Strong planning, coordination, and organizational skills with the ability to prioritize tasks effectively.
·  Excellent relationship and stakeholder management skills, with a proven ability to build and maintain positive working relationships.
·  Strong analytical skills to assess non-technical performance information and identify root causes of issues.
·  Good problem-solving skills to address challenges efficiently.
·  Ability to work collaboratively within a team and independently when required.
·  Excellent attention to detail and capability to manage multiple tasks within tight deadlines.
·  Strong customer service orientation to enhance the employee experience.

Communication Skills:

·  Excellent written and verbal communication skills in English (US) and French.
·  Ability to create and maintain clear and consistent documentation related to processes and meetings.