GUO Engagement Partner - (Location : Madrid)

Job description

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Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.

YOUR WORK ENVIRONMENT:

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Within the Group, you will join the Group Underwriting Office, a newly created department to steer the performance of our insurance portfolio and support our reinforced focus on technical excellence. The platform will also contribute to define our global ambition and approach to new emerging risks related to the energy transition and cyber in the coming years.

Within this Department, you will be part of the team Group CUO Operations & Transformation, a newly created strategic function (& trusted partner) within AXA GUO and AXA GIE; enabling the GUO Organisation, through partnership, collaboration, support and a continuous improvement / simplification mindset.

Our goal is to empower and simplify our organization, improve engagement across the AXA Group (GIE), underwriting community & create a meaningful, measurable impact. We do this by consistently collaborating with key stakeholders across AXA GIE functions, GUO and entities to drive the strategic priorities, with a disciplined approach, change management, clear communication and investing in our key strategic priorities.

YOUR JOB AND DAILY MISSIONS:

Job purpose

The job purpose is to create, and drive enable across the GUO and the GIE and entities more broadly, across multiple topics; AXA GO/TDO, Global Business Services (GBS – AXA’s Service Centre), Procurement of Data / Ai, and Finance.

Providing support on operational and ad-hoc topics and priorities when colleagues are absent.

Dimensions

• GUO teams (around 180+ permanent staff in France & Spain)
• GIE
• AXA entities

Context & Major Challenges

The newly created Global Chief Underwriting Office is accountable for establishing, enabling, and driving profit and growth through Product Underwriting Strategy, Portfolio Design and Technical Underwriting Excellence in partnership with the AXA Entities, for both Commercial and Retail.

The CUO Transformation & Operations team, under the leadership of the Head of Group CUO Transformation & Operations, is responsible for driving the strategy of CUO & its execution at all levels.

Key Accountabilities

You will lead on topics and provide support to the GUO Head of Operations and Engagement, working closely with all members the Group Transformation & Operations Team, GUO team, across GIE, entities as necessary and facilitate teamwork across department(s).

This role will act as a key facilitator to address requests and expectations of internal and external stakeholders.

The role will also drive high level projects and coordinates complex and confidential information to facilitate decision making. This role therefore requires you to maintain strict confidentiality regarding sensitive business and employee information.

You will be accountable of:

AXA GUO Engagement

• Leading and supporting GUO engagement with Group functions e.g. GO / TDO, on both the day-to-day topics and strategic topics e.g. TDO for Support & Control Functions (SCF). Act as GUO SPoC (Single Point of Contact).
  • In respect of GO and GIE IT, act as the GUO IT Demand and Project Portfolio Manager.
• Leading and supporting on the work necessary to define the GUO ‘demands and needs’, through process analysis & design; scoping business requirements, working with key stakeholders within GUO and external to the GUO, and documenting our business requirements.
• Stakeholder management – Lead and support governance to support the structuring of GUO ‘demands and needs’ and ensuring that these requirements, are gathered in a structured considered way, and socialized with key stakeholders prior to finalization. Ensuring all stakeholders (GUO LT, Mgt Committee, employees etc) are brought along, and any challenges, risks or issues, are understood, and resolved.
• Communications – ensure simple and clear proactive communication to stakeholders on topics and not waiting for steerco’s to raise issues, anticipate early and seek to resolve. • Plus other ad-hoc requirements.

Procurement and Outsourced services

• Responsible for and supporting the GUO Head of Operations and Engagement for GUO Procurement and outsourced services, and developing a clear strategic roadmap, to support GUO Technical Excellence ambitions and monitoring to ensure we achieve them.

Procurement

• Ensuring that GUO follows Group and / or GIE Procurement process for all existing and new external partnerships, on time and ensure that payments are made in a timely fashion
• Create and maintain a GUO register of external partnerships (within entities and across Group), capturing key metrics
• Understand with the GUO LT new Partnerships and support onboarding of Partners with our Group Procurement processes.
• Drive efficiency, at each stage, understand opportunities for cost savings, through negotiating with partners at a group level, where appropriate.
• Develop / ensure clear business requirements for our outsourced relationships with clear KPI’s, and ongoing monitoring and early resolution of issues/blockers.

Outsourced Services

• Support the development of a strategic roadmap, to support GUO ambitions, and leveraging outsourced services e.g. GBS/ESS, to partner with GUO on the delivery of its roadmap.
• Develop business requirements, processes designs, for all processes and or responsibilities transferred to outsources service partners, and proactively monitor the transfer of accountabilities, using KPI’s and Data to support sign off / formal handover of work transferred, including; accuracy, timeliness, and quality.
• Maintain regular, engagement with outsources partners to monitor work (BAU and projects/transfers), with clearly defined service KPI’s to support ongoing monitor of work quality and service.
• Use data, and feedback from partners/users of outsourced services, to identify any service issues, and proactively resolve issues, before matters become critical. Ensure clear and proactive communication to all stakeholders.
• Escalate any issues to Senior Management and Service Management Team as necessary. Plus other ad-hoc requirements.

Desired profile

Qualifications :

Main competencies and experience

Competencies

·  Demonstrates the ability to drive change in a matrix & international environment
·  Shows the ability to understand a simplify key messages and communications
·  Can develop and maintain productive working relationships with internal and external stakeholders
·  Has the ability to provide guidance and seek input from others as needed to achieve the best result possible
·  Can work and collaborate with a virtual team, across multiple diverse geographies and cultures
·  Has excellent verbal and written communication, collaboration, and presentation skills
·  Has excellent financial and analytical skills
·  Knows how to use judgment to identify and solve day to day problems in straightforward situations
·  Demonstrates the ability to interrogate reports & surveys and identify trends & provide insights to leadership
·  Has knowledge of procurement and budget and business processes, preferably at AXA

Behaviours

·  Self aware
·  Collaborative
·  Builds trust
·  Good listening skills to build consensus
·  Comfortable with ambiguity
·  Strong relationship builder
·  Flexible & willing to say ‘I don’t know, let me find the answer’
·  Humble enough to listen to others who have the expertise and build relationships
·  Change agent
·  Culturally sensitive to difference
·  Patience & the ability to take time to learn

Languages

·  Fluent French
·  Fluent English
·  Spanish is a plus